Sales Production Associate - Lansing - PT

Goodwill-Industries; Lansing (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill-Industries in Lansing, IL is seeking a Retail Donation Associate to efficiently receive, sort, price, tag, and stock donations, ensuring a smooth flow from donor drive-thru to sales floor. You will greet customers, maintain organized back stock, and operate the POS to handle transactions accurately in a fast-paced setting.

Join a team focused on excellent customer service, safety, and continuous process improvements while upholding Goodwill's mission and core values.

Qualifications

• Excellent customer service and engaging donors to ensure a positive shopping experience.
• Strong attention to detail when sorting, pricing, and tagging donated items.
• Ability to work in a fast-paced environment with accuracy and organization.
• Teamwork and clear communication with colleagues and supervisors.
• Know safety protocols and lifting techniques to maintain a safe store.

Responsibilities

• Greet customers and address inquiries to improve the shopping experience.
• Receive, sort, price, tag, and stock donations on the sales floor.
• Maintain organized stockroom and back-end inventory for easy access.
• Process customer purchases using the POS system and handle cash accurately.
• Support store operations and Kaizen improvements in a team environment.

Skills

Customer service

Attention to detail

Teamwork

Communication skills

Safety awareness

Tools

POS system

Job description

Job Objective:To efficiently receive, sort, price, tag, and stock donations, ensuring a seamless flow from the drive-thru to the sales floor. Contribute to the overall smooth operation of a fast-paced retail environment. This position reports to the Store Manager who evaluates performance annually.In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.Essential Job Functions:Greet customers warmly, provide excellent customer service and address customer inquiries promptly to ensure a positive shopping experience.Track and inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management. Ensure stockroom and back-end inventory are organized for easy access.Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end-of-day cash balancing and deposits.Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.Other duties as assigned by supervisor.Required Education and Skills:Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.Qualifications:Authorized to work in the United States.Flexible availability.Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.