Sales Production Associate - Lansing - FT

Goodwill-Industries; Lansing (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill-Industries in the Lansing area seeks a Donation Attendant to efficiently receive, sort, price, tag, and stock donations, ensuring a smooth flow from the drive-thru to the sales floor. You will support fast-paced retail operations and report to the Store Manager.

You will greet donors, maintain inventory accuracy, operate the POS for purchases, and collaborate with teammates to uphold safety and Kaizen standards. Flexibility and teamwork are essential, with ability to lift up to 50 lbs.

Qualifications

• Excellent customer service and positive donor interactions.
• Strong attention to detail when sorting, pricing, and tagging donations.
• Ability to learn donation policies and store guidelines quickly.
• Ability to work in a fast-paced retail environment and maintain accuracy.

Responsibilities

• Greet customers/donors warmly and provide excellent service.
• Receive, sort, price, tag, and stock donated items.
• Process purchases using the POS system and handle transactions.
• Maintain organized stockroom and back-end inventory; report discrepancies.
• Support safety, Kaizen standards, and teamwork across the store.

Skills

Customer service

Attention to detail

Teamwork

Cash handling

Learning ability

Tools

POS system

Job description

Job Objective:To efficiently receive, sort, price, tag, and stock donations, ensuring a seamless flow from the drive-thru to the sales floor. Contribute to the overall smooth operation of a fast-paced retail environment. This position reports to the Store Manager who evaluates performance annually.In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.Essential Job Functions:Greet customers warmly, provide excellent customer service and address customer inquiries promptly to ensure a positive shopping experience.Track and inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management. Ensure stockroom and back-end inventory are organized for easy access.Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end-of-day cash balancing and deposits.Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.Other duties as assigned by supervisor.Required Education and Skills:Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.Qualifications:Authorized to work in the United States.Flexible availability.Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.day.Ability to move filled boxes barrels and Z racks weighing no more than 50 pounds.