Sales Production Associate - Lansing - PT

Paycom - ATS; Lansing (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement plan with employer  

Paid vacation and holidays

Employer-paid life insurance

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

Goodwill in Lansing, IL is seeking a Donations Associate to greet donors, sort, price, tag, and stock donations while assisting customers on the sales floor in a fast-paced environment.

The role emphasizes accuracy, teamwork, safety, and Kaizen-style improvements. You will handle POS transactions, balance cash, and ensure organized back stock with proper safety practices, lifting up to 50 lbs.

Qualifications

• Excellent customer service and donor engagement.
• Strong attention to detail when sorting, pricing, and labeling donated items.
• Ability to work quickly in a fast-paced retail environment.
• Ability to lift up to 50 lbs and follow safety protocols.
• Willingness to learn donation policies and procedures.
• Teamwork and effective communication with supervisors.

Responsibilities

• Greet donors and provide excellent customer service.
• Sort, price, tag, and stock donations.
• Track inventory levels and restock merchandise on the sales floor.
• Handle POS transactions and balance cash at day end.
• Maintain organized stockroom and back-end inventory.
• Support Kaizen-driven improvements and safe workflow.
• Follow safety procedures and use PPE.

Skills

Customer service

Attention to detail

Teamwork

Safety awareness

Cash handling

POS system

Material handling equipment

Tools

PPE

Job description

Job Objective:To efficiently receive, sort, price, tag, and stock donations, ensuring a seamless flow from the drive-thru to the sales floor. Contribute to the overall smooth operation of a fast-paced retail environment. This position reports to the Store Manager who evaluates performance annually.In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.Essential Job Functions:Greet customers warmly, provide excellent customer service and address customer inquiries promptly to ensure a positive shopping experience.Track and inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management. Ensure stockroom and back-end inventory are organized for easy access.Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end-of-day cash balancing and deposits.Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.Other duties as assigned by supervisor.Required Education and Skills:Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.Qualifications:Authorized to work in the United States.Flexible availability.Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.Benefits include medical, dental, and vision insurance; a 403(b) retirement plan with employer matching and employer contributions; paid vacation; paid holidays; employer-paid life insurance; tuition reimbursement; and an Employee Assistance Program (EAP). Paid leave is provided in accordance with applicable federal, state, and local laws.