Assistant Manager - Lansing - FT

Paycom - ATS; Lansing (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

403(b) retirement plan with employer-m

Paid vacation

Paid holidays

Employer-paid life insurance

Tuition reimbursement

Employee Assistance Program (EAP)

Paid leave

Job summary

Goodwill Industries seeks a Store Supervisor to manage daily retail operations, ensuring outstanding customer service, effective inventory control, and smooth sales floor activities. You will lead a diverse team, train staff on policies, and uphold safety standards while driving performance and a positive shopping experience.

The role requires strong supervisory and communication skills, the ability to recruit and coach employees, and a commitment to the Goodwill mission.

Qualifications

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Proven supervisory experience with the ability to inspire, motivate, and hold staff accountable.
• Excellent verbal and written communication skills for employees and management.
• Ability to pass a criminal background check and drug screen.
• Valid driver’s license and reliable transportation to travel to job sites.

Responsibilities

• Oversee store operations including inventory, merchandising, sales floor, and customer service.
• Recruit and hire qualified candidates to build a diverse, competent team.
• Train staff on policies, procedures, and customer service standards.
• Monitor performance and provide coaching; take disciplinary actions when needed.
• Ensure safety protocols and security measures; mitigate risks such as theft.
• Communicate with Store Manager; participate in regular meetings and improvement initiatives.

Skills

Supervisory leadership

Customer service

Communication skills

Conflict resolution

Problem solving

Education

High school diploma or equivalent

The Excel Center credential

Job description

Job Objective:To manage the daily operations of a fast-paced retail store, ensuring smooth and efficient processes across all areas, including customer service, inventory management, and sales. The role is focused on creating a positive and welcoming shopping experience for customers while maintaining a productive work environment for staff. This position reports to the Store Manager who evaluates performance annually.In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.Supervisory Responsibilities:CustodiansDrive Thru AmbassadorsSales Production AssociatesTextile Sales AssociatesEssential Job Functions:Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team.Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards.Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service.Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers.Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers.Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members.Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise.Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement.Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.Other duties as assigned by supervisor.Required Education and Skills:High school diploma or equivalent, or the ability to obtain through The Excel Center.Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance.Demonstrated expertise in fostering a positive and productive work environment.Excellent verbal and written communication skills, essential for engaging with employees, customers, and management. Capable of conveying information clearly and effectively in various situations.Skilled in resolving customer concerns, ensuring a positive shopping experience. Committed to upholding high standards of customer service and fostering customer satisfaction.Ability to pass a criminal background check and drug screen.Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.Qualifications:Authorized to work in the United States.Flexible availability including nights and weekends.Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.Able to effectively and safely use standard office and light industrial equipment.Benefits include medical, dental, and vision insurance; a 403(b) retirement plan with employer matching and employer contributions; paid vacation; paid holidays; employer-paid life insurance; tuition reimbursement; and an Employee Assistance Program (EAP). Paid leave is provided in accordance with applicable federal, state, and local laws.