Sales Production Associate - Concord - FT

Goodwill Industries of Michiana; Concord (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a Sales Production Associate to join their dynamic team in a fast-paced retail environment. This role involves efficiently managing donations, ensuring a seamless flow from the drive-thru to the sales floor. The ideal candidate will embody the company's mission, providing exceptional customer service while maintaining organization and efficiency. Join a team that values collaboration, continuous improvement, and a positive work culture, where your contributions will directly impact the community and support a meaningful cause.

Qualifications

• Excellent customer service skills to engage positively with donors.
• Strong attention to detail for sorting and pricing donated items.

Responsibilities

• Greet customers warmly and provide excellent service.
• Process customer purchases accurately using the POS system.

Skills

Customer Service Skills

Attention to Detail

Teamwork

Cash Handling

Safety Protocols

Education

High School Diploma or Equivalent

Tools

POS System

Material Handling Equipment

Job description

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Job Objective

To efficiently receive, sort, price, tag, and stock donations, ensuring a seamless flow from the drive-thru to the sales floor. Contribute to the overall smooth operation of a fast-paced retail environment. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions

• Greet customers warmly, provide excellent customer service, and address customer inquiries promptly to ensure a positive shopping experience.
• Track and inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management. Ensure stockroom and back-end inventory are organized for easy access.
• Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end-of-day cash balancing and deposits.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.
• Other duties as assigned by supervisor.

Required Education And Skills

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Qualifications

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, and repetitively use feet, and use head and neck in a twisting or static motion, and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.
• Ability to move filled boxes, barrels, and Z racks weighing no more than 50 pounds.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Non-profit Organization Management