Sales Process Analyst

Gerdau North America; Tampa (FL); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

The Sales Process Analyst at Gerdau North America ensures standardized processes are documented and training is provided for staff operating to the standards. The role audits performance, drives corrective actions, and collaborates with Forecast Managers to sustain improvements across the department.

A two‑year degree and 1–3 years of related experience are required. Responsibilities include documenting procedures, coaching teams, and supporting process improvement initiatives in a steel

Formación

• Two-year degree in engineering/business administration or related field.
• 1–3 years of experience in sales, marketing, fulfillment, or related operations with some supervision/leadership.
• Working knowledge of Excel, Power BI and Data Bricks.
• Familiarity with standard processes and process documentation.

Responsabilidades

• Document standard processes to be used across the department.
• Maintain process procedures and schedule the required training.
• Track performance of control items and report to management.
• Develop reporting needs and perform trend analysis on data.
• Audit workforce performance against standards and enforce compliance.
• Conduct unscheduled audits and update standards as needed.
• Coach and develop the department’s capabilities and support action plans.

Conocimientos

Excel

Power BI

Data Bricks

Educación

Two year college degree in engineering, business administration, or related field

Descripción del empleo

At Gerdau, we empower our people to grow, thrive, and make a difference - together. With a culture built on trust and teamwork, we offer meaningful work, continuous development, and opportunities to shape your future. We invite you to come work with us, where your contributions are valued, your voice is heard, and your career is forged with purpose

BASIC FUNCTION: The Sales Process Analyst is responsible for ensuring standardization of process within their assigned area of responsibility. Ensures that standardized processes are properly documented and that the required training is provided to personnel responsible for operating to the standards. Assists in failure analysis when significant problems occur and compares performance to existing standards. Makes appropriate updates to standards when needed. Performs audits of performance against standards and develops appropriate corrective action to ensure compliance.

DIMENSIONS: The incumbent serves in an advisory and training capacity and interacts with exempt, non-exempt, and hourly customer service, sales, marketing, fulfillment and production employees on a regular basis. May be assigned to a specific crew. Indirect responsibility for Department budget as determined by Department policy.

NATURE AND SCOPE: The primary function of the Sales Process Analyst is to ensure that routine process management efforts are carried out within her/his department within the corporate office and to assist with improvement efforts. This activity will include conducting needs assessments, develop and maintain inventory and sales order management processes, coaching of customer service team and supervisory personnel on inventory management within department, achieving cost control.

The Sales Process Analyst will report directly to the Market Forecast Manager, but will also collaborate with the Forecast Managers and Area Leaders to ensure that the practices of the department are sustained and continuously improved upon. This will include responsibilities related to the annual action plan as dictated by the Market Forecast Manager. Additionally, incumbents may be assigned to perform in specific areas of responsibility associated with profitability, training, quality, etc. or may be assigned to a specific sales area to perform these facilitator responsibilities.

Qualifications for this position include a two year college degree in engineering, businesss administration, or related field - or an equivalent combination of education and experience.

• The incumbent should possess and demonstrate a working knowledge of the business system and of steel manufacturing methods.
• Previous qualifying experience on related work or lesser jobs of 1 - 3 years with practical training pertaining to sales, marketing, fulfillment, scrap processing, melting, casting, rolling, maintenance, finishing, and/or shipping/warehousing operations, and to include some supervisory and facilitation experience.
• The incumbent will be responsible for documenting the standard processes to be used through the use of process control standards, management standards, routine procedures, job aids, and one point lessons through collaboration with hourly, non-exempt and supervisory personnel.
• The incumbent should possess a working knowledge of data based systems and tools such as Microsoft Excel, Power BI and Data Bricks.

In addition, the incumbent audits the workforce performance to the standards in accordance with sales order and inventory management practices and documents the results of these audits and provides the needed corrective actions to ensure performance to standards. This includes performing unscheduled audits on those poor performing processes and ensuring compliance with standards. Updates and changes standards when appropriate. The incumbent maintains process procedures and policy and schedules the training needed to ensure clear communication of the standards to those responsible for compliance. Also coaches and develops the department’s capabilities and provides follow-up support to ensure that these efforts are performed properly and oversees the execution of the action plans developed as a result of these efforts. The incumbent tracks performance of control items and communicates this performance to the appropriate management team. Possesses the skills required to perform trend analysis of the performance data and to identify commonalities within the data, to include the requisite computer skills necessary to carry out these responsibilities. Must be able to communicate these results appropriately, to include formal presentations in front of a group of people.

Principal Accountabilities

• Documents the standard processes to be used
• Maintains a process procedures and schedules the training needed
• Tracks performance of control items and communicates this performance to the appropriate management team
• Possesses the skills required to develop reporting needs and contribute to trend analysis of the performance data and to identify commonalities within the data, to include the requisite computer skills necessary to carry out these responsibilities
• Audits the workforce performance to the standards in accordance with management practices
• Performs unscheduled audits on those poor performing processes and ensures compliance with standards. Updates and changes standards when appropriate
• Coaches and develops the department’s capabilities

The incumbent must perform the above-mentioned duties and responsibilities in accordance with all Federal, State, and Local environmental regulations. Employees must also report any situation which may have a detrimental impact to human health or the environment to their immediate supervisor.

The statements above are intended to provide a general description of the nature and level of work to be performed by individual’s occupying this classification. They are not intended to be an exhaustive list of all responsibilities, skills, and duties required of personnel within the classification.

Gerdau believes in equal employment opportunity related to all employees and applicants for employment. It is the policy of Gerdau that there will be no discrimination against any employee or applicant for employment on the basis of race, religion, color, national origin, citizenship, marital status, sex, age, sexual orientation, genetic information, gender identity, veteran status, disability, or other legally protected status. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.

If you are vision-impaired or have some other disability under the Americans with Disabilities Act / Accessible Canada Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Gerdau, please contact our Talent Acquisition Team at (866)-788-2798 or [e-mail]