Sales & Parent Alliance Coordinator (Part-Time)

Axis for Autism; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Axis for Autism is seeking a Sales & Parent Alliance Coordinator to provide administrative and operational support for Sales and the Parent Alliance program. The role helps maintain communications with patients, families, and the community while coordinating referrals and events.

The position requires strong customer service, communication, and organizational skills, with a willingness to engage in social media tasks and community outreach as part of a collaborative team.

Qualifications

• Excellent customer service is required.
• Strong written and verbal communication skills.
• Ability to interact effectively across teams and with families.
• Excellent time management and ability to meet deadlines.
• Proficiency with basic computer operations and software tools.

Responsibilities

• Provide administrative and operational support to Sales and the Parent Alliance program.
• Coordinate referrals, scheduling, and patient inquiries related to direct marketing efforts.
• Attend community events as needed (may require weekend availability).
• Maintain APA families database and communicate event notifications.
• Create social media posts and respond to inquiries across platforms.
• Support DCS referrals and coordinate with case managers as assigned.

Skills

Customer service

Communication

Interpersonal skills

Time management

Collaboration

Independent work

Computer literacy

Tools

Microsoft Office

Job description

Position Summary:

The Sales & Parent Alliance Coordinator is a dual role responsible for providing administrative and operational support to both Sales and the Parent Alliance program. This position plays a crucial role in ensuring efficient operations, effective communication, and strong relationships with patients, families, and the community.

Primary Duties and Responsibilities:

• Sales Support
  • Order and maintain marketing supplies
  • Process incoming referrals specific to direct marketing efforts
  • Schedule patients for evaluations and feedback sessions specific to direct marketing efforts
  • Answer patient inquiries
  • Attend community events as needed (may require weekend availability)
  • Provides Senior Autism Consultant with weekly updates on sales/marketing efforts
  • Assist with internal special events (i.e. Back to School Drive, Holiday Gift Drive, etc.)
  • Any additional support as needed
• Axis Parent Alliance
  • Act as liaison between APA manager and families
  • Maintain online presence through regular posting in parent group
  • Respond to inquiries from families promptly
  • Help schedule families for services
  • Create event notifications
  • Maintain database of APA families and reach out for event notifications
• Social Media Support
  • Create social media posts via a variety of social media platforms including but not limited to Facebook, Instagram, and LinkedIn
  • Respond to incoming social media inquiries
  • Assist potential patients from social media with the registration/scheduling process
• DCS Referrals
  • Schedule patients for evaluations and feedback sessions that have DCS Case Managers assigned to them

Required Qualifications:

• Excellent Customer Service Skills
• Excellent Communication Skills
• Excellent interpersonal skills and ability to interface effectively cross-functionally and within an organization.
• Excellent time management skills with a proven ability to meet deadlines.
• Microsoft Office/Word/Excel/Outlook
• Works well in a collaborative environment and builds mutual trust and credibility at all levels of the organization.
• Demonstrated ability to work independently and self-motivated to achieve business goals.
• Ability to use computers and computer/software programs.
• Ability to communicate expressively and receptively.
• Ability to follow written instructions.