Sales Optimization Support Analyst - Federal (Houston/Frisco, TX)

Hewlett Packard Enterprise; Spring (TX); Hybrid; USD 65,000 - 151,000; Full time

Benefits offered by this job

Health & Wellbeing

Professional development programs

Inclusive culture

Job summary

Hewlett Packard Enterprise is seeking a Sales Optimization Support Analyst (Federal) in Texas. The role is designed as hybrid, requiring on average 2 days per week in an HPE office, located in Houston or Frisco, TX.

You will join the SOS team to support sales pursuits, order management, and post-sales activities, helping sellers focus more on customer engagement. 2+ years in sales/support and a business-related bachelor’s degree are preferred, with strong English communication.

Qualifications

• 2+ years of experience in sales or sales support roles.
• Bachelor’s degree in business management or equivalent.
• Strong written and verbal English communication.

Responsibilities

• Manage sales pursuit requests related to equipment loans, quotes, and deal registrations.
• Track orders and shipment status for order fulfillment.
• Resolve post-sales issues by routing to the appropriate process.
• Maintain an Excel-based tracker and monthly scorecards.
• Collaborate with SOS teammates and process experts to improve efficiency.

Skills

Customer service

Attention to detail

Problem solving

Communication

Time management

Education

Bachelor's degree

Job description

Sales Optimization Support Analyst - Federal (Houston/Frisco, TX)

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Sales Optimization Support (SOS) Team partners with the HPE North America sales community by providing exceptional support in executing operational tasks. This support provides sellers more time for customer and partner engagement. As a Sales Optimization Support (SOS) Analyst, you will play a key role in enabling HPE sellers to generate more revenue by tracking and completing requests related to sales pursuit, order management and post sales on their behalf. You will join a collaborative and supportive team of process experts who thrive on solving the toughest challenges together!

In this role you will:

• Be directly aligned to a group of sales professionals to develop relationships and anticipate needs in a high-touch relationship model (no tickets or generic email routing).
• Leverage prior knowledge, SOS job aids, SOS process experts, and business process owners to resolve issues or route to the appropriate teams at HPE.
• Navigate HPE’s processes to complete requests and solve problems in a timely manner and closer to the customer, where the cost is the lowest.
• Track requests to completion, ensuring sellers have the resolution needed to communicate to customers and partners as appropriate.
• Provide input and identify process improvement opportunities to improve quality, operational efficiency, and end-to-end workflow effectiveness.

Daily responsibilities:

• Manage sales pursuit requests related to equipment loans, quotes, deal registrations and other items to help close the sale.
• Track orders, shipment status, and other pertinent items related to order fulfillment.
• Address post sales issues by identifying the appropriate process based on time since shipment, cost and scope of request.
• Redirect requests to other HPE teams for tasks not in scope for SOS.
• Maintain an Excel based tracker of requests and prepare monthly scorecards.
• May serve as a process expert for one or more processes supporting SOS teammates.

Education and Experience:

2+ years of experience in sales or sales support roles preferred.

Bachelor’s degree in business management or equivalent experience preferred.

Required skills:

• Exceptional customer service focus with sharp attention to detail.
• Comfortable with ambiguity and digging in to determine root cause of issues and driving to closure.
• Understanding of a matrixed environment and confidence in following up on tasks across other teams.
• Ability to thrive under pressure while managing a variety of requests, often simultaneously.
• Able to prioritize time and focus on critical tasks, comfortable asking for assistance to ensure timely resolution when workload is high.
• Patient and persistent with confidence to escalated early when support is needed.
• English language written and verbal communication skills.

Accessibility:

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

• Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Sales Operations

Job Level:

Specialist

Salary:

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 65,200 - 150,500 in Texas The listed salary range reflects base salary. Variable incentives may also be offered.

Benefits Information URL:

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

E-EO Statements:

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Accessibility: HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.

Disclosure of Sensitive Personal Data: Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.