OS Partner Services Specialist

Hewlett Packard Enterprise; Arizona; Remote; USD 92,000 - 212,000; Full time

Job summary

Hewlett Packard Enterprise seeks an OS Partner Services Specialist for a remote role, primarily working from home in Arizona. You will develop strong relationships with customers and partners, manage renewals and upsells, and lead end-to-end renewal cycles to grow annuity business.

The role emphasizes proactive account planning, collaboration with cross-functional teams, and skilled negotiation to close deals while maintaining high customer satisfaction and alignment with HPE offerings.

Qualifications

• Excellent relationship management and customer understanding.
• Proactive escalation management.
• Strong account and opportunity planning and development for a variety of accounts.
• Demonstrates deep renewal management expertise (portfolio, processes, data analysis, and tools).
• Good knowledge of offerings, initiatives, and competitor strategies.
• Excellent written and verbal communication and presentation skills.

Responsibilities

• Develops close customer/partner relationships and understands their needs.
• Manages renewals, conversions, and upsells for assigned accounts.
• Owns end-to-end renewal cycles and forecasts renewal orders.
• Drives contractual renewals, attach, and new business for small-to-mid accounts.
• Collaborates with extended sales team and partners to grow annuity business.
• Negotiates price and drives deal closure.

Skills

Relationship management

Escalation management

Account planning

Renewal management

Cross-functional collaboration

Presentation skills

Financial acumen

Analytical thinking

Communication

Education

Bachelor’s degree

Equivalent experience

Job description

OS Partner Services Specialist

This role has been designated as ’Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Responsibilities:

• Develops close customer/partner relationships;
• understands their needs, offers support services and advice, monitors satisfaction, demonstrates HPE’s value, and influences interest in other offerings.
• Manages support services, renewals, conversions, and upsells for an assigned set of varied installed base accounts, acting with accountability and readiness to meet assigned order targets.
• Focus on growing contractual renewals, attach, and new businesses for small-to-mid accounts.
• Uses solid account and renewal planning techniques, analytics, and a lifecycle approach to create proposals that meet customer/channel partner needs and grow HPE’s annuity business.
• Owns varied end-to-end renewal cycles aligned with the budgetary cycle, from account planning to driving customer engagement.
• Negotiates price and drives successful deal closure.
• Qualifies and pursues various services upsell and identifies new opportunity leads within their accounts to replace installed base sales erosion and grow accounts.
• Passes sales leads to the extended team for developing and presenting more complex support and product offerings.
• Maintains knowledge of competitors to strategically position the company's products and services.
• Accurately forecasts renewal orders and maintains pipeline and opportunities, following standard procedures and using tools/resources effectively.
• Engages with customers/partners through planned telephone calls, face-to-face visits, and business reviews as part of account management strategy.
• Proactively collaborates with extended account sales team, services delivery, and external partners.
• Owns the support services contractual relationship for their assigned accounts - exercising independent judgment to develop customer relationships, manage account changes, and determine renewal proposals/negotiations.
• Works on a variety of account sizes/volumes, including larger accounts, which may be local, regional, or global, with average levels of complexity and quota.
• Establishes relationships with customers/partners at all organizational levels; able to interface with senior levels in internal and external groups supported by account sales team/ manager.
• Drives the sales cycle, frequently growing the account and advising the customer on their contractual support environment.
• Support campaigns with Territory Managers to build the pipeline, using specialized technical knowledge and skills to prospect, qualify, negotiate, and close opportunities.
• Prioritizes and organizes effectively to handle competing priorities and volume.
• Works mostly independently, requiring minimal coaching/support.

Education & Experience:

University or bachelor’s degree preferred, or equivalent experience. A master’s degree is desired. 4-7 years of relevant work experience or equivalent. Demonstrated success in achieving progressively higher quota is desired.

Knowledge & Skills:

• Excellent relationship management and customer understanding expertise.
• Proactive escalation management.
• Strong account and opportunity planning and development skills for a variety of accounts.
• Demonstrates deep support services and renewal management expertise (portfolio, processes, data analysis, and tools).
• Good knowledge of the company’s other offerings, strategic initiatives, technical trends, partner and competitor products, and strategies within the assigned solution set.
• Solid presentation and proposal expertise for a variety of renewals and contributions to new business development.
• Good business, sales, and financial acumen.
• Analytical and detail-oriented.
• Excellent written and verbal communication and presentation skills, including good meeting preparation and leadership (both virtually and face-to-face).

Accessibility:

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job: Sales Job Level: Specialist

Salary Information:

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 91,900 - 211,500 in Arizona This range reflects the minimum to maximum combined base and target-level sales compensation that would be paid if the hire performs at 100% of their sales plan. Of that on-target pay amount, the mix of base salary and target-level sales compensation is 60%/40%.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

Equal Employment Opportunity is the Law

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Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

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Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here.

Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

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