Sales Ops Support Specialist - Remote Mexico

The Results Companies; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading customer experience partner is seeking a Solutions Operations Lead to drive lead generation and business development. This role involves identifying prospects and nurturing relationships that contribute to sales success. Ideal candidates will have a Bachelor’s degree and experience in sales or customer service, alongside skills in communication and negotiation.

Benefits

Healthcare benefits

Opportunities for growth

Fun workplace environment

Qualifications

• 2+ years in BPO, call center, sales, or customer service.
• 1+ year in lead generation or business development preferred.
• Proven track record in building client relationships.

Responsibilities

• Identify, contact, and qualify potential customers.
• Develop leads and set up Sales Executives for success.
• Maintain positive business relationships and navigate leads.

Skills

Communication

Negotiation

Self-motivation

Adaptability

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Salesforce

Salesloft

Pardot

Zoominfo

Sales Navigator

MS Office

Job description

A Solutions Operations Lead (or Sales Development Representative (SDR)) is responsible for identifying, contacting, and qualifying potential customers by generating new business opportunities through outbound prospecting, primarily by making cold calls and sending emails. They pass qualified leads onto the sales team for further engagement. Essentially, their role is to build and nurture the sales pipeline by identifying potential customers and determining their level of interest in a company's products or services.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In this role you will:

• Develop leads and set up our Sales Executives for success.
• Generate new leads and identify prospects for our company.
• Manage initial relationships with prospective clients.
• Communicate with prospective clients via phone and email.
• Stay updated on product knowledge, industry trends, and the competitive landscape.
• Navigate leads and break down barriers so our Sales Executives can secure new clients.
• Lead from the front—help secure revenue that impacts the entire company.
• Work closely with our team of Sales Executives to generate demand and reach prospects.
• Maintain positive business relationships to ensure future sales.

We are looking for someone who has:

• A Bachelor’s degree in Business, Marketing, or a related field. Equivalent experience may be substituted.
• At least two years of experience in BPO, call center, sales, customer service, or related fields, with at least one year in lead generation or business development preferred.
• Proficiency in dialers, CRMs, and prospecting tools such as Salesforce, Salesloft, Pardot, Zoominfo, Sales Navigator.
• Ability to work independently or in small groups.
• Excellent selling, communication, and negotiation skills.
• Strong self-motivation and target-driven attitude.
• Willingness to engage multiple prospects daily and step outside comfort zones.
• Ability to build and maintain relationships with potential clients.
• Ability to adapt quickly to changes in the business landscape.
• Proficiency in MS Office and willingness to learn new software.

Why join our ResultsCX team?

• Enjoy a fun workplace environment.
• Healthcare benefits.
• Opportunities for growth within ResultsCX if that’s “Your Greater”.

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. With over 30 years of experience, we operate in more than 20 geographic hubs worldwide with approximately 20,000 colleagues. Our expertise includes actionable analytics, contact center as a service (CCaaS), and our AI-powered digital experience platform, SupportPredict. Our strength lies in our exceptional team working together in a high-performing, fun culture to deliver next-generation customer experiences.

ResultsCX is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected factors.

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