Sales Operations Support Specialist II

Toshiba Global Commerce Solutions; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Group health coverage (medical, dental

Employee Assistance Programs

Pre-tax spending accounts

401(k) with company match

Company provided life insurance

Pet Insurance

Employee discounts

Generous paid holidays and vacation

Job summary

Toshiba Global Commerce Solutions is a dynamic, billion-dollar global company based in Research Triangle Park, NC, delivering retail store solutions for leading brands. The Sales Operations Support Specialist II supports quoting, contracts, SOWs, and order processing for direct accounts and partners.

The role requires strong MS Office skills, Oracle experience, and the ability to work across teams with limited supervision. A flexible schedule at month/quarter ends is common.

Qualifications

• Bachelor’s degree preferred or minimum 3 years related sales operations/sales support work experience.
• 3+ years understanding and processing customer contracts and proposals for services and HW/SW offerings.
• Proficiency with Microsoft Office; intermediate Excel; Teams, OneNote; SharePoint and PowerPoint recommended.
• Attention to detail and strong organizational skills.
• Oracle experience with focus on Projects, OKS or Q2C.
• Excellent oral and written communication skills.
• Excellent presentation skills to management.
• Ability to work independently and meet deadlines.
• Team player who collaborates across organizations.
• Deep understanding of customer needs and ability to exceed expectations.
• Time management to meet deadlines.
• Able to handle peaks of workload and adapt to month/quarter ends.

Responsibilities

• Quote/Contract Creation and Review – support for direct accounts and business partners including pricing proposals, contracts, SOWs, and PO validation.
• Operations Metrics – assist with operational metrics for management review and variances.
• IT/Process Improvements – maintain processes, drive automation, create process docs, train staff, and suggest IT enhancements.
• Business Controls/Audits – assist with JSOX reviews and document storage.
• Other duties as required.

Skills

Attention to detail

Oral and written communication

Presentation skills

Time management

Independent worker

Team player

Flexibility with hours

Self-motivation

Education

Bachelor’s degree

3+ years related sales ops experience

Tools

Oracle

Excel

Teams

OneNote

SharePoint

PowerPoint

Job description

This position supports all commercial related activities for our Direct Accounts and Business Partners including, but not limited to, pricing proposals, contract creation, deal and SOW support and review, validation of contracts, SOW and purchase orders, contract management, account set-up and, providing support to field sales, project managers and sales partners for quoting purposes of our products and services. Ensures deals, opportunities and purchase orders are processed efficiently and align to JSOX and other TGCS policies, works closely with finance and legal when required. Works collaboratively and often across functional teams to drive TGCS business objects and to resolve problems and issues through research and consulting with cross functional teams. Responsible for creating contracts, service projects and product quotes using quoting tools for new and existing clients and business partners. Provides contractual, operational, and transactional support directly to our internal and external customers.

The Sales Operations Support Specialist II is a developing position who can manage autonomously standard, basic and some advanced business scenarios. Will need guidance and assistance for more challenging deals, projects, opportunities, and tasks with some supervision. Has a solid understanding of department processes, tools, and Oracle? Is capable of training new employees on fundamental business processes, tools, and Oracle.

Areas Of Expertise & Special Skills

• Bachelor’s degree or minimum of 3 years of related sales operations / sales support work experience internal or external
• Minimum 3 years of understanding and creating, validating, and processing customer contracts and product proposals for Services and HW/SW offerings
• Proficiency with Microsoft Office: Intermediate Excel skills required; Teams, One Note; SharePoint and PowerPoint recommended
• Attention to details a must along with good organization skills
• Oracle experience with focus on one or more of the following tracks, Projects, OKS or Q2C
• Excellent oral and written communication skills
• Excellent presentation skills with the ability to present to management
• Personal dedication with the drive to achieve set goals and work independently
• Team player that works well with others and collaborates with other organizations
• Have a deep understanding of customer needs and exceed customer expectations
• Time management skills to ensure all deadlines are met
• Ability to work under pressure and prioritize workload, complex tasks and issues as required
• Self-motivated, self-confident, and able to handle peaks of workload; enthusiastic and flexible
• Provide contract review and advice, especially relative to billing and revenue recognition
• Problem solving/analytical skills
• Participation with annual budget planning and quarterly forecasting
• An understanding of the TGCS business, customers, products and services solutions a plus
• Availability to be flexible with working hours especially at month and quarter ends is critical

Responsibilities

• Quote/Contract Creation, Contract/Order Review and Validation, Contract/ Registration/Deal Processing – Provide support for all commercial related activities for our Direct Accounts and Business Partners including, but not limited to, contract creation, utilization of quoting tools, pricing proposals, service projects, deal and SOW support and review, validation of contracts, SOW and purchase orders, contract management, account set-up, product configurations, service offerings, processing deals and purchase orders efficiently, registering and management of service contracts and, support client rollouts and product and offerings transitions. Work collaboratively and often across functional teams to drive TGCS business objects and to resolve problems and issues through research and consulting with cross functional teams. Provide contractual, operational, and transactional support directly to our internal and external customers.
• Operations Key Metrics – Assist in providing Operational Metrics to highlight organizational performance and for management review and discussion on variances.
• Operation Processes / Procedures / IT Enhancements – Maintaining current processes and assist to improve efficiency and accuracy. Focus on automation by using current tools and reduce the amount of manual spreadsheet efforts. Assist with creating process documentation, training of processes, and process improvement initiatives to improve the overall delivery of support. Identify issues and improvements and propose IT enhancements with internal systems, including but not limited to review of Functional Design Documents and User Acceptance Testing.
• Business Controls / Audits – Assist with JSOX and reviews with external auditors. Electronically store all pertinent documentation (contracts, proposals, quoting, pricing, forecasts etc.).
• Other Activities – Perform other related duties as required.

About The Company

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world’s installed market share leader.

The nature of retail is changing quickly, so if you share our ‘Together Commerce’ vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

Eeo

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request accommodation.

Tagged as: Contract Management, Data Analysis, Excel, Forecasting