Sales Operations Specialist, Senior

Capgroup; Los Angeles (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous time away

Health benefits from day one

Flexible work options

2-for-1 matching gifts

Annual grants for loved organizations

Job summary

Capital Group is seeking a Senior Sales Operations Specialist in North America Client Group (NACG) to translate enterprise priorities into sales communications and lead cross-functional initiatives. You will shape delivery, run workflows, and oversee channel operations to ensure timely, accurate messaging.

The role requires experience in sales operations, program management, and familiarity with Salesforce and Seismic. Flexible work arrangements are available within a strong, data-driven culture.

Qualifications

• Translate complex priorities into clear messaging for the sales force.
• Lead priority initiatives from definition through delivery within guardrails.
• Coordinate publishing across platforms and manage calendars and dashboards.

Responsibilities

• Translate complex enterprise, product, investment, and sales priorities into clear, actionable messaging for the sales force.
• Manage intake and workflow by clarifying audience, objective, timing, ownership, action, dependencies, and approvals; maintain work queue and escalate gaps.
• Independently lead priority initiatives from definition through delivery, shaping execution, building a plan, running cross-functional groups, resolving issues, and driving completion.
• Coordinate recurring and ad hoc sales communications, manage the integrated calendar, sequence messages, identify conflicts, and provide visibility into demand and capacity.
• Synthesize field feedback and engagement data, identify implications, develop a point of view, and recommend actions to improve message usefulness and adoption.
• Coordinate publishing across approved platforms, maintain trackers and dashboards, and prepare concise progress updates.

Skills

Sales operations

Messaging

Cross-functional collaboration

Project management

Leadership

AI & automation

Tools

Salesforce

Seismic

Job description

I can be myself at work.

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness-and we're committed to fostering a strong sense of belonging in a respectful workplace.

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

I can influence my income.

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

I can lead a full life.

You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success.

Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options

Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love

Access on-demand professional development resources that allow you to hone existing skills and learn new ones

I can succeed as a Senior Sales Operations Specialist at Capital Group.

As a Senior Sales Operations Specialist within North America Client Group (NACG), you will translate enterprise priorities, product and investment developments, and sales opportunities into coordinated, sales-ready communications. Within established priorities and guardrails, you will independently lead assigned initiatives from definition through delivery and run the workflows, field-feedback processes, and channel operations needed to deliver the right messages through the right channels at the right time.

Responsibilities

• You can translate complex enterprise, product, investment, and sales priorities into clear, actionable messaging for the sales force.
• You can manage intake and workflow by clarifying the audience, objective, timing, ownership, required action, dependencies, and approvals; maintaining the work queue; and escalating conflicts or gaps.
• You can independently lead priority initiatives from definition through delivery-shaping the execution approach, building the plan, running cross-functional working groups, resolving routine issues, and driving commitments to completion.
• You can coordinate recurring and ad hoc sales communications, manage the integrated calendar, sequence messages, identify audience or channel conflicts, and provide visibility into demand and capacity.
• You can synthesize field feedback and engagement data, identify implications, develop a point of view, and recommend actions that improve message usefulness and adoption.
• You can coordinate publishing across approved platforms, maintain trackers and dashboards, and prepare concise updates on progress, risks, recommendations, and next steps.
• You are comfortable taking a loosely defined need and running with it. Within established guardrails, you make day-to-day operating decisions, coordinate contributors without direct authority, and escalating issues requiring broader alignment, a change in direction, or portfolio tradeoffs.
• You use technology and AI to simplify repeatable work across intake, drafting, calendar management, insight synthesis, reporting, and publishing while maintaining quality and governance.
• You understand the sales environment and financial principles, can build fluency in relevant products, audiences, and channels, and have experience delivering complex programs and leadership-ready work in a matrixed organization.
• Familiarity with platforms such as Salesforce and Seismic is preferred.

I can learn more about Capital Group.

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That's why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people's lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associate