Sales Operations Specialist - National Accounts

Coastal Specialty Forest Products Inc; Bow (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off 120 hours

Medical, Dental, Vision Benefits

401(k) with 4% match

Company-Paid Holidays

Disability Benefits

Employee Discount

Employee Assistance Program

Long-Term Disability (voluntary)

Job summary

Coastal Specialty Forest Products Inc. is seeking a National Accounts Sales Operations Specialist to coordinate day-to-day operations for our national accounts program in Bow, NH.

This full-time role acts as the operational link between Sales and Operations and our national retail partners, ensuring accurate pricing, orders, and timely communication. The ideal candidate thrives in a fast-paced, collaborative environment, with strong organizational skills and experience in sales operations, order

Qualifications

• At least 2 years in sales operations, sales support, order management, or related role.
• Strong attention to pricing and product data accuracy.
• Excellent written and verbal communication and customer service skills.
• Strong organizational and problem-solving skills, with ability to manage multiple priorities.

Responsibilities

• Review and verify incoming Home Center orders; serve as the primary contact for internal teams.
• Manage product listings in retailers' vendor portals; set up items and maintain images/details.
• Monitor EDI transactions and resolve data mismatches to prevent delays.
• Communicate price changes to Home Center partners and keep catalogs current.
• Enter and process customer orders and coordinate product returns with teams.
• Initiate chargebacks and match invoices for Finance review.
• Provide delivery updates and be the main liaison between Operations and customers.
• Assist with lead-time analysis to provide accurate timelines.
• Identify workflow improvements to boost efficiency across National Accounts.
• Build strong relationships with retail partners and internal teams.

Skills

Sales Operations

Attention to detail

Communication

Organizational skills

Excel (VLOOKUP)

Cross-department collaboration

Education

Bachelor's degree in Business or Supply Chain

Tools

Excel

ERP systems

EDI

Vendor portals

Order management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sales Operations Specialist - National Accounts

Full Time Clerical River Road, Bow, NH, US

6 days ago Requisition ID: 1199

Who We Are

Since 1983, Coastal Forest Products has been a family-owned and independently operated wholesale distributor of specialty building materials. Headquartered in Bow, NH, we partner with dealers and suppliers throughout New England and the surrounding regions, providing quality products backed by knowledgeable, dependable service. Our long-standing relationships and commitment to our customers have fueled steady growth, and we continue to expand our reach and our team. When you join Coastal, you become part of a company that values integrity, collaboration, and the people who make our success possible.

Job Overview: National Accounts Sales Operations Specialist

The National Accounts Sales Operations Specialist is responsible for coordinating and supporting the day-to-day operations of our National Accounts program, which serves large national home improvement retailers (referred to in our industry as "Home Centers"). This role serves as the primary operational link between our Sales and Operations teams and our national retail partners, ensuring product and pricing information is accurate, orders and deliveries stay on schedule, and customers receive timely, proactive communication. The ideal candidate is highly organized, a strong problem-solver, and thrives in a fast-paced, collaborative environment.

Job Responsibilities

• Review and verify incoming Home Center orders, confirming product, pricing, quantities, and delivery details, and serve as the primary point of contact for internal teams on these orders.
• Manage Coastal's product listings within each retail partner's online vendor portal, including setting up new items, removing discontinued items, and maintaining product images and details.
• Monitor Electronic Data Interchange (EDI) transactions, the system retailers use to send purchase orders and receive invoices electronically, and resolve errors or data mismatches to prevent order and payment delays.
• Communicate price changes to Home Center partners and keep item catalogs and price files accurate and up to date.
• Enter and process customer orders, and coordinate product returns with the Operations and Sales teams.
• Initiate process for chargebacks, account credits, and match invoices for resolution by the Finance team.
• Serve as the main point of contact between Operations and customers, providing delivery updates.
• Assist with lead-time analysis to provide customers with accurate order and delivery timelines.
• Identify opportunities to improve workflows, increase efficiency, and strengthen accuracy across National Accounts processes.
• Build collaborative relationships with retail partners and internal teams, representing Coastal with professionalism in every interaction.

Required Qualifications & Experience

• Minimum of 2 years of experience in sales operations, sales support, order management, or a related role.
• Strong attention to detail and accuracy, especially when working with pricing and product data.
• Excellent written and verbal communication and customer service skills.
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office Suite, especially Excel, including VLOOKUPs and everyday data tasks such as sorting, filtering, and updating large spreadsheets.
• Ability to work independently and collaborate effectively across departments.
• Experience with Home Center vendor portals, item setup, and retail product data requirements is preferred but not required.
• Familiarity with EDI, chargebacks, deductions, and invoice matching is a plus.
• Experience with ERP (Enterprise Resource Planning) or order management systems is a plus.

Education

• College degree in Business, Supply Chain, or a related field preferred, or equivalent job-related work experience.

Employee Benefits Include

• Paid Time Off: 120 hours (available upon hire)
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Savings Plan with 4% Company Match
• Company-Paid Holidays, Disability Benefits, FSA Benefit
• Employee Discount on Building Materials, Employee Assistance Program
• Additional Voluntary Benefits available, such as Long-Term Disability, Accident Insurance, & Critical Illness Insurance

Working at Coastal also gives you access to additional perks such as,

• On-site fitness center & golf simulator
• Product training and professional development opportunities

On-Site Location Requirement:

• This position works on-site 100%, Monday through Friday, 8:00 AM to 5:00 PM at our headquarters in Bow, New Hampshire.
• Hybrid/Remote candidates will not be considered at this time.

Job Type:

Full-Time/Non-Exempt