Sales Operations Specialist, CPG Direct (Contractor)

Peet's Coffee; Emeryville (CA); Remote; USD 1,000; Full time

Job summary

A leading coffee retailer is seeking a Sales Operations Specialist to enhance efficiency and customer satisfaction in their operations. This role involves managing the end-to-end order process, resolving customer issues, and collaborating with teams to ensure timely deliveries. Ideal candidates will have 2–3 years of experience in Sales Operations or Supply Chain, a bachelor's degree, and strong proficiency in Microsoft Office tools. This position is remote and offers a target hourly rate of $35/hr.

Qualifications

• 2–3 years of experience in Sales Operations, Supply Chain, or Sales Planning.
• In-depth understanding of CPG Sales Operations processes.
• Strong communication and relationship-building skills.

Responsibilities

• Build and maintain partnerships with teams and customers.
• Own the end-to-end purchase order execution process.
• Investigate and resolve customer-related issues.

Skills

Sales Operations experience

Supply Chain knowledge

Relationship-building

Problem-solving

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft PowerPoint

Microsoft Excel

SharePoint

Outlook

Job description

Overview

Join our dynamic team as a Sales Operations Specialist, where you’ll play a pivotal role in driving efficiency and customer satisfaction within Peet’s CPG Direct channel. Reporting directly to the CPG Direct Sales Operations Manager, you’ll ensure seamless order execution, timely deliveries, and robust revenue generation for the company. If you’re a proactive problem-solver with a passion for operational excellence and experience in the fast-paced world of CPG, we want to hear from you!

Remote Contractor position with an hourly rate.

• Duration: 8 -12 months / Full-Time
• The target hourly rate is $35/hr.

What You’ll Do (A Day in the Life)

• Build and maintain strong partnerships with internal cross-functional teams as well as external partnerships with our customers.
• Own the end-to-end purchase order execution process (O2C), ensuring timely and accurate delivery while meeting customer expectations and compliance requirements.
• Act as the main point of contact for sales operational customer needs, balancing customer satisfaction with internal efficiency.
• Investigate and resolve customer-related issues, identifying root causes and developing scalable solutions to prevent future disruptions.
• Monitor and maintain high levels of quality, accuracy, and consistency in CPG sales operations processes.
• Proactively identify and implement opportunities to streamline workflows, reduce errors, and improve overall operational performance.

Key Responsibilities

• Act as the operational lead for high volume customers, managing the entire order lifecycle—from EDI order receipt to invoicing.
• Maintain a deep understanding of CPG sales operations best practices, ensuring compliance with customer requirements (e.g., on-time delivery, case-fill rates, OTIF metrics).
• Collaborate with Fulfillment and Shipping teams to prioritize and resolve issues, ensuring operational efficiency and minimal disruptions.
• Provide customers with regular updates on order and shipment statuses while troubleshooting logistics issues to maintain strong service levels.
• Organize and update customer-specific SOPs, routing guides, and compliance documentation on SharePoint.
• Coordinate with Freight Brokers
• Monitor and improve adherence to retailer scorecard metrics (e.g., OTIF, fulfillment accuracy, and invoice compliance).

What You Bring (Qualifications)

• 2–3 years of experience in Sales Operations, Supply Chain, or Sales Planning within the Food & Beverage, CPG, or Retail industries.
• Bachelor’s degree
• In-depth understanding of CPG Sales Operations processes, including order management, EDI workflows, and retailer compliance standards.
• Proficiency in Microsoft PowerPoint, Excel, SharePoint, and Outlook.
• Strong communication and relationship-building skills with internal and external stakeholders.
• Proven ability to manage and prioritize tasks in a fast-paced, high-pressure environment.
• Attention to detail and a proactive approach to identifying and solving operational issues.
• Self-starter mindset with creative problem-solving abilities and a focus on continuous improvement.

Preferred Skills (Nice to Have)

• Experience managing CPG retailer portals (e.g., Amazon Vendor Central, Walmart Retail Link, Target Partners Online).
• Familiarity with retailer compliance requirements, such as OTIF, case-fill rates, and deduction management.
• Familiarity with ERP tools (Microsoft D365 preferred), Power BI, Zendesk, SPS Commerce, and Smartsheet.
• Advanced Microsoft Excel skills, including VLOOKUP, pivot tables, and retail math.
• Tech savvy, or willingness to learn.