Sales Operations Specialist

Monterey Mushrooms, Inc.; Pennsylvania; On-site; USD 42,000 - 65,000; Full time

Job summary

A leading company in the mushroom industry is seeking a Sales Operations Specialist to support sales and customer service initiatives in Lincoln University, PA. The role involves data management, reporting, and coordination to enhance operational efficiency. Candidates should have a business background and strong communication skills, with experience in sales and customer service preferred, as well as proficiency in data management.

Qualifications

• 3 years’ experience in sales and customer service is required.
• Strong business/economics/marketing background preferred.
• Proficiency in data management with a focus on accuracy.

Responsibilities

• Assist with order entry and customer complaints resolution.
• Collect, manage, and prepare customer data for analysis.
• Manage inventory accuracy and support operational processes.

Skills

Data Management

Sales Support

Customer Service

Communication

Attention to Detail

Education

Bachelor of Science or equivalent

Job description

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Monterey Mushrooms, LLC provided pay range

This range is provided by Monterey Mushrooms, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$42,716.00/hr - $64,075.00/hr

Job Title: Sales Operations Specialist

Reporting To: Warehouse Manager

Location: Amycel LLC- Lincoln University PA

FLSA Status: Exempt

Work Schedule: Monday-Friday 8:00 AM-4:30 PM

About Us

Amycel Spawn Mate is the industry leader in mushroom genetics and spawn development that supports the gourmet, medicinal, and exotic mushroom markets around the world. Amycel Spawn Mate has been serving the Mushroom Industry in North and South America since the late 1970s, and internationally since the early 1990s. Amycel Spawn Mate is the company you can depend on to help you grow the best. For increased productivity, the consistency you need and the quality you demand, Amycel Spawn Mate delivers.

We provide mushroom spawn, supplements, and services that mushroom growers need worldwide. We are the world leader in mushroom strain development. Over 90% of North American growers use our two proprietary brown mushroom spawn.

Our Research and Development Group creates the best strains for all growing environments and is hard at work developing a new hybrid strain of white mushroom spawn. Visit us at www.Amycel.com.

Paine Schwartz Partners (PSP) is a global sustainable food-chain investment private equity firm based in California and New York. The firm invests in middle-market companies across North America and Europe. PSP is exclusively focused on investing in food and agribusiness companies and brings a collaborative and active management approach to its portfolio companies.

Over the past 20+ years, PSP (together with certain predecessor and related entities) has invested $5.7 billion of equity capital across 87 food and agribusiness investments (including 31 platform transactions), representing over $10.0 billion of total transaction value. Currently, the fund’s portfolio is comprised of 17 food and ag companies and a total of $6.5 billion in AUM. PSP recently held its final closing for Fund VI at $1.7 billion, which was above its original target of $1.5 billion and 17% bigger than its previous $1.4 billion Fund V.

Of any industry, we believe food and agribusiness presents perhaps the greatest opportunity to simultaneously create value and drive positive impact through responsible investment practices. PSP is committed to addressing imminent challenges facing the food and agriculture sector by championing companies that provide innovative solutions around food security, economic growth, human rights, positive environmental impacts and health products. With an intensive focus on Sustainability & ESG, we are a proud signatory to the Principles for Responsible Investment, the global leading proponent of incorporating ESG factors in investment decisions and processes. To this end, these investments are deeply aligned with the United Nations Sustainable Development Goals (SDGs), such as zero hunger, clean water and sanitation and climate action, among many others. Monterey Mushrooms is a portfolio company of Paine Schwartz Partners, who invested in the business in May 2022. For more information on Paine Schwartz Partners, please visit

www.paineschwartz.com.

Why Join Our Organization?

Joining our company means stepping into a role where you can cultivate an environment that inspires action, creativity, and innovation while unlocking your own potential. Here, your ideas aren’t just heard but valued, giving you the freedom to shape your career and create meaningful impact every day. Seize the opportunity to be part of something extraordinary, where your personal growth drives our collective success and makes a lasting difference in the lives we touch.

What do we expect?

Sales Support & Customer Service

• Assist with order entry, ensuring accurate pricing information is entered into the system.
• Monitor and prorate orders based on product availability, communicating necessary adjustments to customers.
• Address and process customer complaints, short pays, and credits/adjustments, ensuring timely resolution.
• Respond to customer inquiries, complaints, and suggestions to maintain high levels of satisfaction.
• Assist Sales Managers in handling customer issues/concerns and ensure appropriate follow-up.
• Communicate daily with farms to coordinate order adjustments and delivery requirements.
  
  
  

Data Management & Reporting

• Collect, manage, and prepare customer and industry data for analysis, ensuring data integrity and security.
• Maintain and track data related to sales, inventory, purchase orders, and deliveries.
• Support the analysis of sales, customer, and industry data to measure performance and assist in achieving sales goals.
• Maintain historical data and tracking systems, ensuring accurate reporting.
• Assist in preparing reports and presenting data insights to stakeholders.
  
  
  

Financial & Business Planning Support

• Assist in analyzing data to support business performance reviews, tracking variance against budget and year-over-year (YOY) performance.
• Support managing budgets related to expenses and headcount in collaboration with sales and finance teams.
• Track and process purchase orders, ensuring timely receipt and follow-up for payment.
• Assist with collections for overdue purchase orders, helping to resolve outstanding balances.
• Help gather data and prepare business cases for key projects, ensuring smooth cross-functional coordination.
  
  
  

Inventory & Procurement Coordination

• Manage inventory accuracy throughout the inventory management cycle, coordinating with the plant manager for regular cycle counts.
• Support ordering processes to maintain optimal inventory levels, minimizing excess stock and reducing the risk of obsolescence.
• Track and maintain inventory levels to align with customer demand and business needs.
• Collaborate with internal teams to monitor stock movement and adjust procurement strategies as necessary.
  
  
  

Support for Process Improvement &Compliance

• Assist in streamlining operational processes, ensuring tasks are completed efficiently.
• Help maintain compliance with internal policies, financial guidelines, and external regulations.
• Support teams with any process-related inquiries, ensuring smooth day-to-day operations.
  
  
  

What are we looking for?

• Bachelor of Science or equivalent with strong business/economics/marketing background
• 3 years’ experience in sales and customer service
• Experience and understanding of effective data management and analysis
• Strong attention to detail with the ability to manage multiple tasks in a fast-paced environment.
• Proficiency in data management, with a focus on accuracy and timeliness.
• Strong communication skills, working effectively with both internal teams and external customers.
• Ability to support and facilitate team efforts in alignment with business goals.
• Positive, proactive attitude with the ability to troubleshoot and resolve issues promptly.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Food and Beverage Services

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