Sales Operations Specialist

RecorGroup; Cincinnati (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading sales operations company in Cincinnati seeks a Sales Operations Specialist to support client promotions and ensure accurate communication between clients and internal teams. Ideal candidates will have a high school diploma, proficiency in Microsoft Excel, and 3+ years of Kroger sales operations experience. This role involves managing various promotional plans and providing administrative support during client sessions, requiring attention to detail and strong organizational skills.

Qualifications

• 3+ years of Kroger sales operations/administrative support experience required.
• Prior experience with Kroger systems is strongly preferred.
• Experience in a broker, manufacturer, or CPG sales environment is a plus.

Responsibilities

• Manage new item submissions through Kroger’s Vendor Item Portal.
• Oversee promotional plans ensuring timely submission and tracking.
• Provide administrative and analytical support during planning sessions.

Skills

Exceptional attention to detail

Proficiency in Microsoft Excel

Excellent written communication

Strong problem-solving skills

Education

High school diploma

Bachelor’s degree in Business or Marketing

Tools

Microsoft PowerPoint

Microsoft Outlook

Kroger systems (VIP, Supplier Hub)

Job description

Join to apply for the Sales Operations Specialist role at RecorGroup

The Sales Operations Specialist supports the Kroger Team by ensuring accuracy and consistency across client promotions, pricing, contracts, and deductions. This role bridges communication between clients, retailers, and internal teams — keeping sales initiatives on track and ensuring flawless execution and accuracy.

Essential Functions

• Manage new item submissions and maintenance through Kroger’s Vendor Item Portal (VIP) and transition to Kroger Item Authorization (KIA)
• Oversee promotional plans and contracts, ensuring timely submission, approval, and tracking
• Maintain accurate promotional planners and communication
• Coordinate with client partner customer service to resolve shipment or order discrepancies
• Support claims and deduction resolution, including processing through Lavante and reconciling EDI discrepancies
• Assist with EDI order processing, ensuring pricing and order details align with customer requirements
• Provide administrative and analytical support during client planning sessions and business reviews
• Develop and update sales presentations, internal trackers, and retailer-specific documentation

Executive Operations

• Partner with Sales and Analytics teams to ensure data accuracy, reporting consistency, and timely client deliverables
• Identify and implement process improvements that enhance speed, accuracy, and transparency
• Lead or assist with special projects and business initiatives as assigned
• Stay current on Kroger systems and retailer expectations, proactively addressing changes
• Support internal communication, ensuring leadership and cross‑functional teams are informed on key account activities

Experience, Skills & Abilities

Education & Experience Required

• High school diploma and 3+ years of Kroger sales operations/administrative support experience required
• Bachelor’s degree in Business, Marketing, or related field preferred
• Prior experience working with Kroger systems (VIP, Supplier Hub, Lavante, Demandtec, etc.) strongly preferred
• Experience in a broker, manufacturer, or CPG sales environment a plus

Skills & Abilities

• Exceptional attention to detail and organizational skills
• Proficiency in Microsoft Excel, PowerPoint, and Outlook
• Excellent written and verbal communication abilities
• Ability to juggle multiple priorities with a sense of urgency and professionalism
• Strong problem‑solving skills with a proactive, can‑do attitude
• Customer‑focused mindset with the ability to navigate complex retail systems

Physical Demands & Environment

• Sufficient mobility to move around the office
• Ability to use hands for grasping files, papers, notebooks, writing implements, etc.
• Visual acuity sufficient to read documents on paper and on the computer
• Sitting at a desk for up to 8 hours at a time
• May lift up to 20 lbs

Travel Requirements

This position will travel occasionally

Disclaimer

Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing a significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skill required of all personnel so classified. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.