Sales Operations Specialist

Rexel USA; Carrollton (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Match

Paid Vacation

Tuition Reimbursement

Employee Discounts

Professional Development

Job summary

Rexel USA in Carrollton, TX is seeking a Sales Operations Specialist to provide essential sales support for branch and field teams. The role develops and deploys processes that boost sales productivity and ease of doing business, aligning with regional objectives.

You will lead initiatives to improve operational efficiency, manage inventory impacts, and partner with sales, marketing, supply chain and finance to enhance profitability. Strong CRM experience and data analysis are valued here.

Qualifications

• Minimum 3+ years in sales, procurement, and/or operations.
• Experience in electrical distribution is a plus.
• Familiarity with CRM systems and sales analytics.

Responsibilities

• Optimize the sales process by identifying delays and inefficiencies in order fulfillment and customer processes.
• Lead the implementation of strategic initiatives to improve operational efficiency and customer satisfaction.
• Collaborate with sales, marketing, supply chain, and finance to align operations with business objectives.
• Evaluate and optimize sales technology tools and analytics platforms.
• Analyze data to identify trends, inform decisions, and support sales initiatives.
• Support sales teams with training and documentation.
• Maintain sales process policies, procedures, and best practices.
• Lead the standardization for new local initiatives.
• Execute standard sales processes in the region and adapt them to local needs.
• Assist with order processing and handle escalated customer service issues.

Skills

Sales experience

Procurement experience

Operations experience

CRM usage

Education

High School diploma or GED

Bachelor's degree - Preferred

Tools

Dynamics CRM

Analytics tools

Job description

Job Description

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

We are looking for a Sales Operations Specialist to join our Rexel team in Carrollton, TX!

Summary:

The Sales Operations Specialist is responsible for providing sales support for branch and sales teams. Develop and implement processes for deployment and adoption of digital tools to increase sales productivity and customer ease of doing business.

What You'll Do:

• Optimize the sales process by proactively identifying delays and inefficiencies within order fulfillment and customer processes
• Lead the implementation of the strategic initiatives to improve operational efficiency and enhance customer satisfaction, including inventory management, business profitability, and timely delivery
• Collaborate with sales, marketing, supply chain, and finance teams to align sales operations with overall business objectives
• Evaluate, implement, and optimize sales technology tools and systems, such as CRM Software, sales automation tools, and analytics platforms
• Complete data analysis to identify trends, make informed decisions, improve processes and support sales teams’ initiatives using business tools
• Support sales teams with training and documentation
• Maintain sales process policies, procedures, and best practices
• Lead the process standard for new local initiative
• Be responsible for executing standard sales processes in the region while enhancing and adapting them to meet local market needs and challenges
• Assist with order processing and addressing standard customer service requests, while serving as an escalation point for complex or urgent customer service issues beyond standard requests to ensure timely resolution
• Other duties as assigned

Job Duties Disclaimer:

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications

What You'll Need

• 3+ years of experience in Sales, procurement, and/or operations
• Experience in the electrical distribution industry a plus
• Experience working with CRM systems (e.g., Dynamics) and sales analytic tools
• Experience in project management
• High School or GED - Required
• 4 Year / Bachelor's Degree - Preferred

Knowledge, Skills & Abilities

• Knowledge of electrical distribution industry, current market, customers, suppliers, and competitors
• Understanding of the sales process through the lifecycle of an order
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Ability to prioritize workload and seek process and productivity improvements

Additional Information

Physical Demands:

• Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%
• Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%

Weight and Force Demands:

• Up to 10 pounds - Occasionally – up to 20%
• Travels to offsite locations - Occasionally – up to 20%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.