Sales Operations Senior Officer

Alter Domus; Chicago (IL); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Alter Domus Academy

Flexible work arrangements

Birthday day off

Professional accreditations support

Employee Share Plan

Job summary

Alter Domus is seeking a driven Sales Operations Senior Officer in Chicago to bridge strategy and execution for the global Sales & Relationship Management teams. You will manage RFPs, create compelling materials, and deliver data-driven insights to enhance commercial performance.

The role focuses on commercial analytics, dashboards, market research, and CRM enablement across a global team. Salary range provided, with a strong benefits package and growth opportunities.

Qualifications

• Bachelor's degree in business administration, finance, economics or related field.
• Solid knowledge of the alternative investment industry and client service needs.
• Excellent written and verbal communication skills; able to craft persuasive client materials.

Responsibilities

• Lead end-to-end RFPs, proposals, and pitch materials with global Sales & RM teams.
• Maintain and refine a content library to ensure compelling, accurate responses.
• Manage multiple deadlines and workstreams to deliver high-quality materials on time.
• Analyze pipeline performance, win/loss trends, and market activity to identify opportunities.
• Build dashboards and reports tracking KPIs like pipeline conversion and activity metrics.
• Centralize industry and market research to strengthen sales narratives and strategic positioning.
• Support forecasting by analyzing historical trends and external signals.
• Provide CRM enablement and training across the global Commercial team.
• Collaborate to evaluate and optimize sales tools and integrations.

Skills

Communication

Attention to detail

Teamwork

Strategic thinking

Sales mindset

Education

Bachelor's degree in business administration, finance, economics

Tools

Salesforce CRM

PowerPoint

Excel

Word

Outlook

Job description

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

JOB DESCRIPTION:

We are looking for a driven and detail-oriented Sales Operations Senior Officer to join our growing Sales Operations team in Chicago. In this pivotal role, you will act as a key enabler of commercial success — bridging strategy and execution by supporting our global Sales and Relationship Management teams with high-impact materials, data-driven insights, and operational excellence.

What You'll Do

RFP & Proposal Management

• Lead the end-to-end project management of RFPs, proposals, and tailored pitch materials in close collaboration with the global Sales & Relationship Management team


• Continuously create, refine, and maintain a best-in-class RFP content library to ensure responses are compelling, accurate, and aligned with Alter Domus' value proposition


• Manage competing deadlines and multiple workstreams simultaneously, ensuring timely and high-quality delivery of all pitch materials

Commercial Insights, Reporting & Analytics

• Analyze complex data sets — including pipeline performance, win/loss trends, and market activity — to identify lead generation opportunities and potential client prospects, delivering actionable insights to the Commercial team


• Build, maintain, and continuously improve sales performance dashboards and reports that track key KPIs such as pipeline conversion rates, lead-to-close ratios, and commercial team activity metrics


• Conduct regular and ad-hoc analyses to support commercial decision-making, including competitive landscape assessments, market sizing, and client segmentation


• Centralize and curate industry, regulatory, macroeconomic, and FinTech research and surveys to enrich and strengthen sales narratives and strategic positioning


• Translate data-driven findings into clear, compelling reports and presentations for senior leadership and the wider Commercial team, enabling proactive and evidence-based strategy


• Support sales forecasting processes by analyzing historical trends, pipeline health, and external market signals to inform commercial planning

Commercial Technology Enablement

• Serve as a subject matter expert and go-to resource for the Commercial Tech stack, including Salesforce CRM, providing onboarding, training, and ongoing support to team members globally


• Champion CRM data integrity and hygiene, ensuring accuracy and consistency of commercial data across all platforms to support reliable reporting and forecasting


• Identify opportunities to streamline and automate workflows within the tech stack, reducing administrative burden on the Sales & RM teams and improving overall efficiency


• Collaborate with relevant internal stakeholders to evaluate, implement, and optimize sales tools and integrations that enhance the productivity of the Commercial team

What You'll Bring

Education & Experience

• Bachelor's degree in business administration, Finance, Accounting, Economics, or a related field


• Solid knowledge and experience within thealternative investment industry, including an understanding of fund structures, global service delivery models, and the evolving needs of alternative vehicle participants

Skills & Competencies

• Strong commercial acumen with a results-driven, sales-oriented mindset


• Exceptional written and verbal communication skills, with a talent for crafting persuasive and professional client-facing materials


• AdvancedPowerPointskills with demonstrable experience producing high-quality pitches and presentations


• Proficiency inMicrosoft Office Suite(Word, Excel, PowerPoint, Outlook)


• Hands-on experience withSalesforceCRM


• Outstanding attention to detail and a commitment to accuracy under deadline pressure


• Ability to manage multiple priorities simultaneously in a fast-paced, dynamic environment


• Collaborative team player with the confidence and autonomy to work independently when required


• A proactive, solutions-focused attitude with strong interpersonal skills to build positive relationships across global teams

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Pay Range: The salary range for this role will be from $60,000 - $100,000+ dependent on skills and experience. We encourage all candidates to apply and discuss overall package with our recruitment team.

Our global benefits also include:

• Support for professional accreditations


• Flexible arrangements, generous holidays, plus an additional day off for your birthday!


• Continuous mentoring along your career progression


• Active sports, events and social committees across our offices


• 24/7 support available from our Employee Assistance Program


• The opportunity to invest in our growth and success through our Employee Share Plan


• Plus additional local benefits depending on your location

Alter Domus is an Equal Opportunity Employer: Equity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/

#LI-HYBRID