Sales & Operations Planning Manager

Wolverine Worldwide; Rockford (IL); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Wolverine Worldwide, a global footwear and apparel company headquartered in Rockford, IL, seeks a Sales Operations Manager to drive commercial performance and order book integrity across its Work Group brands. The role partners with Sales, Finance, Demand Planning, Credit, Customer Service, and Distribution Centers to ensure seamless execution from order placement to delivery.

The ideal candidate brings 5+ years in Sales Operations or related fields, strong analytical skills, and experience with

Qualifications

• 5+ years of progressive experience in Sales Operations, Commercial Operations, Business Planning, Finance, Supply Chain, Demand Planning, or related business functions.
• Strong analytical, problem-solving, and critical-thinking capabilities with the ability to translate data into actionable business recommendations.
• Working knowledge of AI-enabled tools, automation technologies, and digital solutions that support operational efficiency and decision-making.
• Excellent communication, collaboration, and stakeholder management skills.
• Demonstrated integrity, professionalism, and sound business judgment.

Responsibilities

• Drive sales operational effectiveness by partnering with commercial and operational teams to ensure efficient order management, customer fulfillment, and revenue realization.
• Support forecasting, revenue tracking, and business planning activities through data analysis and performance reporting.
• Serve as a key liaison between Sales, Finance, Demand Planning, Customer Service, Credit, and Distribution Centers to resolve operational issues and support business priorities.
• Facilitate alignment with sales management to ensure timely execution of customer commitments and achievement of revenue objectives.
• Proactively identify opportunities for sales process improvement, including but not limited to bi-annual reviews of account assignments and streamlining processes.
• Manage order book health, backlog integrity, and shipment performance, proactively identifying risks and recommending solutions to support business objectives.
• Perform additional duties and ad-hoc analyses as assigned.

Skills

Sales operations

Analytics

Communication

Stakeholder management

Problem solving

Job description

The Work Group at Wolverine Worldwide includes market-leading brands Wolverine Boots and Apparel, Cat Footwear, Merrell Work and Tactical, Bates, Harley Davidson Footwear, and Hytest. Across the Work Group there are 100+ year old businesses, global and domestic brands, as well as licensed and owned entities. Through building awesome products that blur the line between work and lifestyle, we tap into the collective power of all these brands to deliver our customers amazing stories and the trusted features they demand: comfort, durability, and style.

The Sales Operations Manager serves as a key business partner responsible for driving commercial performance, sales operational effectiveness, and order book integrity across the Work Group portfolio. The position partners with Sales, Finance, Demand Planning, Credit, Customer Service, and the Distribution Centers to ensure seamless execution from order placement through customer delivery.

The ideal candidate is a proactive, results driven self starter who challenges the status quo, balances competing priorities, and has high attention to detail.

Primary Duties:

• Drive sales operational effectiveness by partnering with commercial and operational teams to ensure efficient order management, customer fulfillment, and revenue realization.
• Support forecasting, revenue tracking, and business planning activities through data analysis and performance reporting.
• Serve as a key liaison between Sales, Finance, Demand Planning, Customer Service, Credit, and Distribution Centers to resolve operational issues and support business priorities.
• Facilitate alignment with sales management to ensure timely execution of customer commitments and achievement of revenue objectives.
• Proactively identify opportunities for sales process improvement, including but not limited to bi-annual reviews of account assignments and streamlining processes.
• Manage order book health, backlog integrity, and shipment performance, proactively identifying risks and recommending solutions to support business objectives.
• Perform additional duties and ad‑hoc analyses as assigned.

Knowledge, Skills and Abilities Required:

• 5+ years of progressive experience in Sales Operations, Commercial Operations, Business Planning, Finance, Supply Chain, Demand Planning, or related business functions.
• Strong analytical, problem-solving, and critical-thinking capabilities with the ability to translate data into actionable business recommendations.
• Working knowledge of AI-enabled tools, automation technologies, and digital solutions that support operational efficiency and decision-making.
• Excellent communication, collaboration, and stakeholder management skills.
• Demonstrated integrity, professionalism, and sound business judgment.

Working Conditions:

Normal office environment.

Wolverine Worldwide has a flexible, hybrid work schedule, with three days in office and two days remote.

#LI-ND

Wolverine World Wide, Inc. (NYSE: WWW) is a global footwear and apparel company driven by a vision to Make. Every Day. Better. Founded in 1883, the Company builds and grows iconic brands including Merrell®, Saucony®, Wolverine®, Sweaty Betty®, Chaco®, Hush Puppies®, Stride Rite®, HYTEST®, and Bates®, along with footwear licenses for Cat®andHarley-Davidson®. Headquartered in Rockford, Michigan, the Company’s products are sold in approximately 170 countries and territories worldwide. For more information, visit www.wolverineworldwide.com.

In 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America’s Dream Employers, America’s Best Employers for Women, and America’s Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally.

Wolverine Worldwide is a Certified™ Great Place To Work®.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.