Sales Operations Manager, Systems & Enablement

Juul Labs; United States; On-site; USD 134,000 - 167,000; Full time

Job summary

Juul Labs is seeking a Sales Operations Manager, Systems & Enablement to oversee Salesforce platform strategy for the U.S. Commercial Organization. The role involves enhancing system usage, optimizing data integrity, and managing cross-functional projects to drive frontline productivity. Ideal candidates will have experience in Salesforce administration and project management, thriving in a fast-paced environment as part of a talented team dedicated to creating innovative solutions.

Benefits

Career growth opportunities

Equity and performance bonuses

Excellent medical and dental benefits

401(k) with company matching

Cell phone subsidy and commuter benefits

Family support and wellness programs

Qualifications

• 6-10 years of Salesforce systems administration experience.
• Proven experience as a Salesforce Administrator.
• Ability to work independently and influence stakeholders.

Responsibilities

• Serve as the primary Salesforce systems owner for the Commercial team.
• Lead change management and user adoption strategies.
• Design scalable workflows and implement best practices.

Skills

Salesforce Administration

Project Management

Cross-functional Communication

CRM Data Hygiene

Education

Bachelor’s degree preferred

Tools

Salesforce

SQL

Excel

Tableau

Power BI

Job description

THE COMPANY:

Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

THE COMPANY:

Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details.

Must be located in the US

ROLE AND RESPONSIBILITIES:

Juul Labs is seeking a Sales Operations Manager, Systems & Enablement to drive Salesforce platform strategy and operational enablement for the U.S. Commercial Organization. In this cross-functional role, you will partner with Sales, Strategy, IT, and Customer Success to optimize the performance, scalability, and usability of our Salesforce instance and related tools.

You’ll serve as the systems owner for sales enablement systems—leading requirements gathering, process design, change management, and user adoption strategies. This role is critical in driving data integrity, platform functionality, and frontline productivity across the commercial organization.

Key Responsibilities Include:

• Serve as the primary Salesforce systems owner for the Commercial team, leading enhancements, configuration roadmaps, and user enablement
• Direct and manage the workload of a managed service provider, inclusive of developing user acceptance criteria, coaching developers, delivering against deadlines, and auditing work quality
• Establish and manage end-to-end ticketing and support processes for sales field issue resolution, in partnership with IT and managed services providers
• Own territory management protocols—including ownership mapping, hierarchy updates, and integration with data pipelines
• Design and implement scalable workflows, permission set configurations, automation logic, and rules of engagement for commercial users
• Collaborate with IT to ensure system reliability, user provisioning, and audit compliance
• Lead discovery, design, development, and UAT for new Salesforce features, working closely with Sales Strategy and Commercial Operations
• Publish release notes, manage change communication, and maintain all training documentation and knowledgebases
• Partner with analytics and enablement teams to integrate Salesforce with BI tools (e.g., Tableau, Power BI) and reporting dashboards
• Champion best practices in CRM data hygiene, reporting accuracy, and process optimization.
• Act as the subject matter expert for system scalability, user behavior insights, and CRM roadmap development
• Perform related duties as assigned, within your scope of practice
  
  

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• 6-10 years of experience in Salesforce systems administration or sales operations, with direct ownership of platform configuration and performance.
• Proven experience as Salesforce Administrator with strong understanding of role hierarchies, user profiles, permission sets, and flows
• Demonstrated success in implementing CRM workflows, support models, and end-user enablement strategies
• Strong cross-functional project management and communication skills
• Ability to interpret and translate commercial priorities into scalable technical solutions
• Excellent organizational skills with high attention to detail
• Ability to work independently and influence stakeholders across departments
• Comfort working in a fast-paced, high-growth environment
  
  

Preferred:

• Experience in Consumer Goods Cloud
• Experience with SQL, Excel, and Salesforce Analytics
• Familiarity with Tableau, Power BI, or other visualization tools
• Background in field sales, sales enablement, or commercial strategy
• Experience presenting technical solutions to non-technical audiences
  
  

EDUCATION:

• Bachelor’s degree preferred
  
  

JUUL LABS PERKS & BENEFITS:

• A place to grow your career. We’ll help you set big goals - and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits
• 401(k) plan with company matching
• Plus biannual discretionary performance bonuses
  
  

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US.

SALARY RANGES:

Salary varies by role, level and location, and is dependent on the cost of labor in a given

geographic region among other factors. These ranges may be modified at any time.

LOCATIONS:

Tier 1 Locations: Greater New York City, and San Francisco Bay Area

Tier 2 Locations: Greater Boston, Washington DC Metropolitan Area, Seattle/Tacoma,

Greater Sacramento, Southern California (Los Angeles/OC/San Diego, Riverside and Imperial counties)

Tier 3 Locations: Rest of New England, NY Capital District, Rest of New Jersey, Greater

Philadelphia, Pittsburgh, Delaware, Rest of Maryland, Rest of Virginia, North Carolina,

Atlanta, Miami-Fort Lauderdale-WPB, Chicagoland, Dallas, Houston, Austin,

Minneapolis/St. Paul, Colorado, Phoenix, Reno, Las Vegas, Reno, Carson City NV., Portland Ore./Vancouver

Wash., Rest of California, Hawaii

Tier 4 Locations: Rest of US including Alaska and Puerto Rico

Tier 1 Range:

$134,000—$167,000 USD

Tier 2 Range:

$124,000—$155,000 USD

Tier 3 Range:

$117,000—$146,000 USD

Tier 4 Range:

$112,000—$140,000 USD

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Manufacturing

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