Sales Operations Manager New Utah | Hybrid

BambooHR LLC.; Utah; Hybrid; USD 90,000 - 120,000; Full time

Job summary

BambooHR, based in Utah, is seeking a Sales Operations Manager to optimize sales processes, systems, and workflows within a hybrid in-office setup. You will drive productivity and revenue growth by collaborating with Sales leadership and cross-functional partners.

Reporting to the Sr. Manager of Sales Operations, this individual-contributor role focuses on automations, data alignment, Salesforce integrations, and robust process documentation.

Responsibilities

• Partner with Sales leadership to understand business needs and improve sales processes and performance.
• Evaluate workflows, identify inefficiencies, and design scalable process improvements and automations.
• Support the implementation and optimization of revenue technologies including Salesforce-connected apps.
• Collaborate with Salesforce Admin team to scope, test, and implement enhancements.
• Independently manage operational projects from requirements to deployment and documentation.
• Support lead and opportunity management, territory assignments, and engagement rules.
• Investigate data issues and maintain an internal helpdesk queue prioritizing revenue-impacting issues.
• Use Salesforce reporting to measure results and share insights after launches.
• Maintain clear documentation of processes, configurations, and dependencies.

Job description

Hybrid -Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR

At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

As a Sales Operations Manager at BambooHR, you’ll help our revenue organization improve sales productivity, efficiency, and effectiveness by optimizing sales processes, systems, and operational workflows. You’ll partner with Sales leadership and cross-functional teams to understand operational challenges, translate business requirements into scalable solutions, and execute initiatives that support revenue growth.

Reporting to Brennen Russon, Sr. Manager, Sales Operations, this is an individual contributor role with no supervisory responsibilities. You’ll balance business partnership and project ownership with revenue technology administration, troubleshooting, and ongoing operational support.

You will:

• Partner with Sales leadership and assigned sales segments to understand business needs, address operational challenges, and improve sales processes, productivity, and performance.
• Evaluate workflows, identify inefficiencies and root causes, and design scalable process improvements and automations that reduce manual work.
• Support the implementation, administration, integration, and optimization of revenue technologies, including Salesforce-connected applications and sales productivity tools.
• Partner with the internal Salesforce Administration team to scope, troubleshoot, test, and implement enhancements, automations, and fixes that meet business requirements.
• Independently manage operational projects from requirements gathering and solution design through implementation, testing, documentation, and stakeholder communication.
• Support sales processes, lead and opportunity management workflows, territory assignments, and rules of engagement.
• Investigate and resolve system, process, and data issues affecting sales productivity or revenue flow. Assist with the Sales Operations helpdesk queue as needed, prioritizing revenue-impacting issues.
• Collaborate with Sales, Marketing Operations, Revenue Analytics, Salesforce Administration, and other partners to align solutions with broader business objectives.
• Use Salesforce reporting and operational data to identify trends, investigate issues, evaluate process effectiveness, and measure results after launch.
• Maintain clear documentation of business processes, system configurations, workflows, and dependencies to support knowledge sharing