Sales Operations Manager, Implementation

Motive; Oregon; Hybrid; USD 106,000 - 153,000; Full time

Benefits offered by this job

Health benefits

Dental care

Vision care

401k contribution

Paid time off

Short-term disability

Long-term disability

Life insurance

Job summary

Motive is seeking a Business Operations Manager for the Service organization to optimize workflows, drive scalable processes, and align internal operations with company growth. You will oversee Implementation, Installation, and Customer Education units, delivering a data-driven, efficient customer experience and partnering with Sales, Support, and Product.

You will bring 3+ years in Revenue Ops at a high-growth SaaS, expert spreadsheet skills, and a track record of dashboards in Salesforce.

Qualifications

• 3+ years of Field Sales/Revenue Operations experience in a high-growth SaaS company (Mid-Market or Enterprise).
• Exceptional spreadsheet and data management skills to structure analyses and drive decisions.
• Experience building Salesforce reports and dashboards and enabling SFDC best practices.
• Experience partnering with Sales Leadership on forecasting, territory alignment, ROE, QBRs, and related projects.
• Experience identifying and leveraging AI-driven tools to improve sales operations.
• Self-starter who owns projects with minimal guidance.
• Ability to prioritize workload and manage multiple projects in a fast-changing environment.

Responsibilities

• Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency.
• Partner with cross-functional teams to scope and execute strategic projects to reduce workflow friction and inefficiencies for the Services organization.
• Manage weekly and monthly business processes, escalating deviations from goals and expectations.
• Be the connective tissue between Services and the rest of the business.
• Ad-hoc reporting requests through Salesforce and other platforms.
• Become a trusted advisor for sales leadership on operational solutions at scale.

Skills

Field sales operations

Data management

Salesforce reports

Sales leadership partner

AI-driven tools

Self-starter

Prioritization

Tools

Salesforce

Job description

Who we are

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.Visit gomotive.com to learn more.

About the Role

At Motive, our Operations team ensures the entire organization runs smoothly, scalably, and strategically. We are seeking a Business Operations Manager to join our team and focus on the Service organization, which includes the Implementation, Installation, and Customer Education business units. This role is crucial for overseeing all internal processes and systems to ensure a smooth and efficient customer experience and to drive overall business objectives and growth. You will act as the central nervous system for the Services organization, optimizing workflows and managing operational processes across these critical teams. Your ability to think strategically, adapt quickly, and manage resources effectively will be essential for success. This role will bring a data-driven perspective to operational process management, resource allocation, and performance monitoring. You will collaborate closely with various teams, including Sales, Support, and Product. Your mandate is to ensure the new customer experience is smooth, builds trust, and is as efficient as possible for our customers and our business.

What You'll Do

• Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency
• Partner with cross functional teams to scope and execute strategic projects to reduce workflow friction and inefficiencies for the Services organization
• Manage weekly and monthly business processes, escalating deviations from goals and expectations
• Be the connective tissue between Services and the rest of the business
• Ad-hoc reporting requests through Salesforce and other platforms
• Become a trusted advisor for sales leadership, offering an operational lens on how to tackle business problems at scale

What We're Looking For

• 3+ years of Field Sales/Revenue Operations experience, at a high-growth SaaS company in the Mid-Market or Enterprise segments
• Exceptional spreadsheet and data management skills to quickly structure analyses, answer key business questions, and drive decision making
• Experience in building Salesforce reports and dashboards, knowledge in how SFDC applications integrate with each other, and ability to enable sales on SFDC best practices and related tools
• Experience partnering with Sales Leadership on initiatives such as weekly forecasting, territory alignment, ROE, QBRs and other related projects
• Experience identifying and leveraging AI-driven tools and solutions to enhance sales operations efficiency and effectiveness
• Demonstrated ability to be a self-starter - you will take the initiative to own projects and can operate well with little guidance
• Demonstrated ability to prioritize workload and manage multiple concurrent projects in a rapidly changing, hyper-growth environment

Pay Transparency

Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.

• San Francisco, California $122,000—$153,000 USD
• U.S. metropolitan areas: New York City Area and Seattle, WA $117,000—$146,000 USD
• Other locations in the United States $106,000—$133,000 USD

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law. Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.