Sales Operations Manager - Governance Specialist

ADP; Florham Park (NJ); Hybrid; USD 90,000 - 120,000; Full time

Job summary

ADP is hiring a Sales Operations Manager – Governance Specialist to join the Sales Enablement team within Worldwide Commercial Operations. You will define AI content guardrails, risk controls, and escalation paths, ensuring outputs meet compliance and brand standards.

In this hybrid role, you will partner with Legal, Compliance, and Security to embed governance into AI workflows, build scalable policies, and educate stakeholders on best practices to reduce risk and improve trust in AI-enabled

Responsibilities

• Ensures all AI-generated outputs meet legal, compliance, and brand standards while maintaining safe and ethical AI practices.
• Defines governance frameworks, risk controls, and escalation paths for AI-generated content.
• Builds trust and scalability by embedding compliance into AI workflows.

Job description

ADP is hiring a Sales Operations Manager – Governance Specialist as part of the Sales Enablement team within Worldwide Commercial Operations. Defines AI content guardrails, risk, controls, compliance, workflows, and escalation paths.

This is a hybrid position, 3 days per week in the office and 2 days per week from home. Qualified candidates must live within commutable distance to one of our commercial offices and be willing to work on a hybrid schedule.

Role Purpose:

• Ensures all AI-generated outputs meet legal, compliance, and brand standards while maintaining safe and ethical AI practices.
• Defines governance frameworks, risk controls, and escalation paths for AI-generated content.
• Builds trust and scalability by embedding compliance into AI workflows.

Key Focus Areas:

• AI content compliance and risk management
• Governance frameworks and approval workflows
• Bias, hallucination, and data privacy risk mitigation
• Policy definition and enforcement

Core Deliverables:

• Governance policies and compliance frameworks for AI outputs
• Approval and escalation workflows for sensitive content
• Risk audit findings and mitigation recommendations
• Documentation for traceability and version control

Ways of Working:

• Partners with legal and compliance teams to define standards
• Conducts audits and monitors for risk signals in AI outputs
• Implements approval layers and human-in-the-loop processes
• Educates stakeholders on governance requirements and best practices

Cross-Functional Partnerships:

• Legal, compliance, and security teams for regulatory alignment
• Agent Enablement and Orchestration teams for workflow integration
• Prompt Engineer to embed guardrails into prompts
• Sales and enablement teams for adoption and awareness

Success Metrics:

• Compliance adherence and reduction in risk incidents
• Audit pass rates and governance coverage