Sales Operations Manager, Americas

Keenfinity Group; Burnsville (MN); On-site; USD 80,000 - 110,000; Full time

Job summary

Keenfinity Group is seeking a Sales Operations Manager to lead sales processes, administer CRM systems, and provide data-driven insights to drive revenue growth.

The role partners with sales leadership, marketing, finance, and other teams to optimize operations, forecast effectively, and support strategic initiatives within a dynamic, global company.

Qualifications

• 5+ years in sales operations or revenue operations.
• CRM systems expertise; Salesforce preferred; SAP and analytics tools.
• Strong analytical, strategic thinking and problem-solving skills.
• Excellent communication and leadership abilities.

Responsibilities

• Develop, implement, and improve sales processes and workflows.
• Identify bottlenecks and recommend efficiency improvements.
• Administer and maintain CRM systems (Salesforce).
• Ensure data integrity across all sales platforms.
• Develop dashboards and reports to track KPIs, pipeline health, and revenue.
• Analyze trends and provide insights for strategic decisions.
• Assist in sales forecasting and pipeline analysis.
• Collaborate with finance and Growth leadership on planning.
• Coordinate pricing approvals and discount structures.
• Manage Unilateral Pricing Program and liaise with Legal as needed.
• Ensure campaign communications and promotions execution.
• Oversee invoicing and credit management with finance.
• Maintain customer records across systems (SAP, CRM).
• Monitor and manage sales incentive programs and commissions.

Skills

Sales operations

CRM systems (Salesforce)

SAP

PowerPoint

Analytical thinking

Leadership

Communication

Education

Bachelor's degree in Business/Marketing

Tools

Tableau

Power BI

Job description

TheAudio BusinessDivision ofElectro-VoiceDynacordLLCis headquartered in Burnsville, Minnesota. Our product segments include Critical Communications Systems, Pro Sound, and Public Address & Conferencing. With our premium brands:Dynacord, Electro-Voice,RTSand Telex, we are committed to delivering innovative solutions that shape the future of sound.

At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life.

Next to our passion for technology we’re very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future – boldly, customer-focused and with a strong team spirit.

Job Description

The Sales Operations Manager is responsible for leading and optimizing the sales operations and administration functions to ensure efficiency, accuracy, and scalability. This role partners closely with sales leadership, marketing, finance, and other departments to streamline processes, manage data, and provide actionable insights that drive revenue growth.

• Develop, implement, and continuously improve sales processes and workflows.
• Identify bottlenecks and recommend improvements for efficiency.
• Administer and maintain CRM systems (Salesforce).
• Ensure data integrity and accuracy across all sales platforms.
• Develop and maintain dashboards and reports to track KPIs, pipeline health, and revenue performance.
• Analyze trends and provide insights to support strategic decisions.
• Assist in sales forecasting and pipeline analysis to support accurate revenue projections.
• Collaborate with finance and Growth leadership on annual and quarterly planning.
• Act as a liaison between sales, marketing, finance, and operations to align goals and initiatives.
• Manage contract administration, including review, compliance, and documentation.
• Coordinate pricing approvals, discount structures, pricing and promotional programs.
• Manage the Unilateral Pricing Program, co-ordinate with committee and liaise with Legal council as and when required.
• Ensure smooth communication and execution of campaigns and promotions.
• Ensure accurate and timely invoicing and credit management in collaboration with finance.
• Maintain customer records and ensure data integrity across all systems (SAP, CRM etc.).
• Monitor and manage sales incentive programs and commission calculations.

Qualifications

Required Qualifications:

• 5+ years of experience in sales operations or revenue operations.
• Expertise in CRM systems (Salesforce preferred), SAP and sales analytics tools and Power Point
• Strong analytical, strategic thinking, and problem-solving skills.
• Excellent communication and leadership abilities.

Preferred Qualifications:

• Bachelor’s degree in Business, Marketing, or related field preferred.
• Advanced Excel and data visualization experience (Tableau, Power BI).
• Knowledge of sales methodologies and revenue operations best practices.
• Experience managing a team or leading cross-functional projects.

Additional Information

The U.S. base salary range for this full-time position is $80,000-$110,000 annually. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.

• Reasonable accommodations may be made, to the extent they do not pose an undue hardship, to enable qualified individuals with covered disabilities to perform essential functions.
• Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
• All of your information will be kept confidential according to EEO guidelines.

At Keenfinity we don’t just build innovative solutions — we shape a smarter, more connected world through technology.We value different backgrounds, ideas, and experiences and we’re committed to growing, learning, and celebrating success as one team. Everyone is welcome here — we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.

Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.