Sales Operations Manager

LaundryOne; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Dexter Laundry is seeking a seasoned Customer Service Leader to oversee day-to-day service operations, ensure timely and accurate responses, and resolve escalated orders and shipment concerns.

You will coordinate with Production and Operations to align with customer expectations, capacity, and brand standards while guiding cross-functional teams toward continuous improvement and exceptional service.

Qualifications

• Bachelor’s degree in business, operations, customer service, or related field.
• 5+ years in customer service operations, order management, logistics, or related roles.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Lead day-to-day customer service operations with timely, accurate responses.
• Oversee order processing accuracy and customer communications.
• Resolve escalated customer orders and shipment concerns.
• Manage the full order lifecycle from entry to shipment, including scheduling.
• Analyze customer trends, forecast demand, and drive process improvements.
• Collaborate with Production, Inventory, Logistics, and Sales to align with capacity and needs.

Skills

Organizational leadership

Customer-centric mindset

Trend analysis

ERP/CRM software

Cross-functional coordination

Calm, solutions-oriented

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office, ERP/CRM systems, service tools

Job description

Core Competencies

• Strong organizational and operational leadership
• Customer‑centric mindset with excellent communication skills
• Ability to analyze trends and improve processes
• Proficiency with Microsoft Office, ERP/CRM systems, and service tools
• Skilled at cross‑functional coordination and influencing without authority
• Calm, solutions‑oriented approach in fast‑paced environments

Key Responsibilities

• Customer Service Leadership
  • Lead day‑to‑day customer service operations to ensure timely, accurate responses to inquiries.
  • Oversee order processing accuracy and customer communications.
  • Resolve escalated customer orders and shipment concerns.
  • Ensure distributor and customer interactions reflect Dexter’s service standards and brand values.
• Order Management & Fulfillment Oversight
  • Manage the full order lifecycle, ensuring accuracy from entry to shipment, including scheduling.
  • Monitor order flow, backlog, and timing to anticipate issues and proactively resolve them.
  • Partner with Production and Operations teams to align with customer expectations, capacity and availability.
  • Ensure documentation, order requirements, and customer records are complete and accurate.
  • Analyze customer trends and create forecasts.
• Operational Process Improvement
  • Analyze forecast, order accuracy, and delivery performance to identify improvement opportunities.
  • Recommend and implement process enhancements that improve efficiency and customer satisfaction.
  • Support system improvements and automation within ERP/CRM platforms to streamline workflows.
  • Develop and maintain SOPs for customer service and order management processes.
• Cross‑Functional Alignment
  • Serve as the central communication point between Operations and Sales.
  • Ensure consistent, timely updates on order status, production timing, and customer needs.
• Leadership & Culture
  • Promote a culture of accountability, collaboration, and continuous improvement.
  • Support training and onboarding for customer service and order management roles.
  • Take ownership of business results and contribute to a positive, wellness‑focused work environment.
  • Perform additional duties to support the operational direction of the organization.

Qualifications

• Bachelor’s degree in business, Operations, Customer Service, or related field (or equivalent experience).
• 5+ years of experience in customer service operations, order management, logistics, or related roles.
• Strong communication, problem‑solving, and organizational skills.
• Experience working cross‑functionally with Production, Inventory, Logistics, or Sales teams.
• Ability to manage multiple priorities in a fast‑paced environment.
• A passion for improving processes and enhancing customer experience.

Benefits

• You’ll shape how Dexter delivers exceptional customer experiences.
• You’ll work closely with teams across the organization and gain broad operational visibility.
• You’ll have opportunities to grow into higher‑level operational or leadership roles.
• Your work directly impacts customer satisfaction, distributor success, and operational performance.
• You’ll be part of a supportive, wellness‑focused culture that values collaboration and continuous improvement.
• Competitive wages and benefit programs.

Company Overview

Dexter Laundry has been manufacturing laundry equipment since 1894 in Iowa and our manufacturing facility currently resides in Fairfield. At Dexter Laundry Inc., our ability to accomplish our goals, to a large extent, is based on the people we hire. We care about our employees and want to see them develop their skills and achieve their goals.

EEO Statement

EEO IS THE LAW. (Spanish)