Sales Operations Manager

American Airlines Inc.; United States; Remote; USD 88,000 - 164,000; Full time

Benefits offered by this job

The #TeamGBT Experience

Travel perks

Learning platform access

Inclusion groups

Job summary

Amex GBT is seeking a Sales Operations Manager to own high-impact projects across sales process design, systems, forecasting, and analytics. You will partner with sales leadership to translate ambiguous problems into scalable solutions, improving productivity and go-to-market effectiveness.

You will design end-to-end processes, manage forecasting cadence, lead territory design, and optimize GTM tools like Gong and Salesforce. A data-driven, collaborative partner is essential.

Qualifications

• Distill complex problems into actionable requirements for sales leadership.
• Design and improve end-to-end sales processes from lead routing to forecasting.
• Partner with Marketing, Solutions, Pricing, and Analytics for end-to-end customer journey.

Responsibilities

• Distill complex business problems into simplified, actionable requirements.
• Design end-to-end sales processes from lead routing to contracting.
• Build and refine sales forecasting methodology and cadence.

Skills

Sales process design

Forecasting methodology

Territory design

Sales analytics

Excel/data modeling

Stakeholder communication

Salesforce proficiency

Education

Bachelor's degree in Business/Finance/Economics

Tools

Gong

Outreach

6sense

ZoomInfo

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are looking for a Sales Operations Manager to join our Sales Operations team as an individual contributor. You will directly own and drive high-impact projects across sales process design, systems, forecasting, and analytics. You will act as a strategic and operational partner to sales leadership, translating ambiguous business problems into clear, scalable solutions that improve the productivity and effectiveness of our go-to-market organization.

What You’ll Do

• Distill complex business problems and cross-functional processes into simplified, actionable requirements and solutions for sales and revenue leadership.
• Design, document, and continuously improve end-to-end sales processes — from lead routing and territory assignment through pipeline management, forecasting, pricing, contracting and implementation.
• Partner with key stakeholders across Marketing, Solutions, Account Management, Pricing, Implementation, Enablement and Analytics to ensure end-to-end continuity across the customer journey.
• Build, maintain, and refine the sales forecasting methodology and cadence, partnering with sales leaders to improve forecast accuracy and pipeline visibility.
• Lead territory design and account segmentation projects, using data-driven approaches to optimize coverage and capacity planning.
• Create requirements for dashboards and analytics that surface actionable insights on pipeline health, rep productivity, conversion rates, and other key sales KPIs.
• Optimize the broader GTM tech stack, including Gong, Outreach, 6sense, and ZoomInfo/data enrichment tools, ensuring these systems are integrated and adopted effectively by the sales team.
• Identify inefficiencies in existing sales workflows and lead the design and rollout of process improvements and system enhancements.
• Support strategic analyses and projects for sales leadership, including productivity benchmarking, win/ loss deep dive and territory rebalancing.
• Partner with the wider annual planning team to determine pipeline/ coverage modeling, Headcount and capacity planning, Systems & process readiness, Plan communication and rollout.

What We’re Looking For

• At least 5 years of experience in Sales Operations, Revenue Operations, or a related analytical/GTM role.
• Demonstrated ability to distill complex problems and business processes into simplified, actionable requirements and solutions.
• Extensive, hands‑on experience in sales process design, forecasting methodology, and territory design.
• Advanced proficiency in Salesforce, with deep experience configuring reports, and dashboards to support sales process.
• Practical experience working with Gong, Outreach, 6sense, and ZoomInfo or comparable sales tools.
• Strong analytical and Excel/data modeling skills, with the ability to translate data into clear business recommendations.
• Excellent written and verbal communication skills, with the ability to influence senior stakeholders without formal authority.
• Highly organized, self‑directed, and comfortable operating with ambiguity in a fast‑paced environment.
• Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent practical experience.

What Success Looks Like

Within your first year, you will have become a trusted operational partner to sales leadership — someone who can be handed a loosely defined problem and return with a clear, well-reasoned solution, backed by clean data and a scalable process, without needing to manage a team to get it done.

Location

United States

The US national base salary range for this position is from $88,200.00 - $163,800.00. The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

• The #TeamGBT Experience
• Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box; please apply anyway. You may be exactly the person we’re looking for!