Sales Operations Manager

ASC Engineered Solutions; Dallas (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading engineered solutions provider in Dallas seeks a Sales Operations Manager to improve customer satisfaction and drive operational efficiency. The role requires a Bachelor’s degree and 3+ years of experience in demand planning or supply chain management. Ideal candidates have strong analytical skills, proficiency in Excel and data visualization tools, and a customer-focused approach. The position is fully remote and values problem-solving and strong communication skills.

Qualifications

• 3+ Years Experience in demand planning or supply chain management.
• Experience using data to solve problems with large National Distributors.
• Professional, proactive communication style and a commitment to improvement.

Responsibilities

• Act as primary communication between operations and customers regarding issues.
• Align customer expectations with operational capabilities.
• Support continuous improvement and maintain documentation of customer interactions.

Skills

Data-driven decision making

Customer advocacy

Problem-solving

Strong analytical skills

Leadership

Communication skills

Education

Bachelor's degree in supply chain management or related field

Tools

Microsoft Excel

PowerBI

Snowflake

Job description

Position Title: Sales Operations Manager

Department: Sales

Employment Type: Full Time

Location: Dallas, TX (remote)

Workplace Type: Fully remote

Sales Operations Manager

ASC is looking for a data-driven and strategic Commercial Operations Manager to serve as a critical liaison between the operations team and key customers, ensuring seamless communication, efficient issue resolution, and alignment across departments. This role is designed to improve customer satisfaction and drive operational efficiency across the organization and with our distributors. The ideal candidate is customer-focused, has a can-do mindset, a passion for problem-solving and a commitment to excellence.

How You Will Help

• Primary communication conduit between operations and customers regarding shipping dates, and supply issues.
• Aligning customer program expectations including lead times and service levels with operational capabilities, ensuring compliance, and working cross-functionality to address gaps.
• Partner with sales to increase selling time and streamline operational tasks.
• Track and report on the status of large, complex orders with high SKU counts.
• Support continuous improvement initiatives in communication and escalation processes.
• Maintain accurate documentation of customer interactions and resolutions.

Impact & Value

• Improves customer satisfaction and retention through timely, clear communication.
• Provide structured feedback to operations based on customer expectations.
• Strengthens alignment between commercial and operations teams.
• Collaborate cross-functionally with Sales, Operations, Channel, and IT to ensure alignment to strategic objectives.
• Track all program effectiveness and recommend changes and improvements.

What You Will Bring

• Bachelor's degree in supply chain management, business, mathematics, statistics, or a related field.
• 3+ Years Experience in demand planning, supply chain management, or a similar role.
• Experience using data to solve problems and implement solutions with large National Distributors.
• Proficient in using Microsoft Excel, data visualization tools, and other relevant software applications and planning systems.
• Strong analytical skills with an understanding of financial metrics and analytic tools such as PowerBI and Snowflake.
• Customer-focused, can-do mindset with a passion for problem-solving and commitment to continuous improvement.
• Strong leadership abilities with experience working cross-functionally with Sales, Operations, Supply Chain & Customer Service
• Experience navigating complex businesses, large product portfolios & high SKU count while exercising attention to detail
• Strong Ability to drive inferences.
• Professional, proactive, and solution-oriented communication style. High sense of urgency and personal accountability.
• Ability to balance customer advocacy with company priorities.
• Willingness To Travel Up To 10%

About ASC Engineered Solutions

Following the 2019 merger of Anvil International and Smith-Cooper International, the unified company relaunched in March 2021 as ASC Engineered Solutions. Under a single name and logo, ASC Engineered Solutions continues our focus on improving the customer experience every day and striving to deliver service excellence. The evolved ASC Engineered Solutions brand reinforces a focus on what matters most to customers: quality. As a solutions provider, this quality is reflected in our precision-engineered products, support and knowledge. Our organization is a dependable strategic partner focused on its customers’ success.

Equal employment opportunity, including veterans and individuals with disabilities.