Sales Operations Manager

MedStar Health; Clarksville (TN); Remote; USD 115,000 - 130,000; Full time

Job summary

A dynamic contact center services provider is seeking a Sales Operations Manager to optimize sales processes and enhance team performance. This role involves managing CRM systems, developing dashboards, and collaborating with sales and marketing teams for strategic growth. With a focus on efficiency and accountability, the ideal candidate will have at least 5 years of experience in sales operations and demonstrate strong analytical and communication skills. Competitive compensation is offered with a starting range of $115,000 - $130,000 per year.

Benefits

Excellent benefits package

Tuition reimbursement

Paid time off

Qualifications

• Minimum of 5 years in sales operations, revenue operations, or sales support roles required.
• Prior experience in B2B, BPO, contact center, or professional services environment preferred.
• Exceptional communication, project management, and organizational skills.

Responsibilities

• Maintain ownership of the sales process from an operational perspective.
• Administer and optimize CRM systems, including pipeline configuration, automation, and reporting.
• Develop and maintain dashboards to track KPIs, pipeline health, and sales team performance.

Skills

CRM expertise

Analytical skills

Interpersonal skills

Project management

Communication skills

Tools

HubSpot

Salesforce

Job description

Job Description:

CBE Companies, a global provider of contact center services, has an opportunity available for a Sales Operations Manager and we would LOVE to connect with you about this exciting career opportunity! As a result of exceptional performance and growth in our industry, we are looking for the "Best-of-the-Best" to join our winning team and support both recent and future growth! Why would CBE be a good fit for you?

With over 1200 employees currently, CBE has been providing quality jobs throughout the US for 90 years-and we're still going strong because we offer employees:

• Excellent benefits package; medical, dental, and vision coverages, 401K retirement plan with company match, tuition reimbursement, paid time off, amongst many other perks!

• Ongoing training & support!

• Career culture with many opportunities for advancement!

Come work for Training magazine Top 100 award winner! Also recently recognized for the second year in a row as a Top Workplace in the USA, CBE is committed to "doing the right thing"; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success-and we're looking for people who value opportunity, challenge, innovation, results, and FUN!

Invest in your future with a company that will invest in YOU!

The Sales Operations Manager will support and optimize CBE's business development engine. This position is integral to driving sales process discipline, pipeline acceleration, and strategic insight across CBE's BPO service lines. The Sales Operations Manager will have a deep understanding of sales execution and the operational rigor to support high-performing, metrics-driven teams. This position will improve efficiency, driving accountability, and equipping the sales team with the tools and insights they need to succeed. The Sales Operations Manager will play a critical role in aligning strategy with execution and ensuring scalable, sustainable revenue growth.

Job Details:

• Remote opportunity!
• Maintain ownership of the sales process from an operational perspective
• Ensure alignment with defined sales stages, qualification criteria, and funnel expectations
• Monitor deal progression and proactively identify points of friction
• Administer and optimize CRM systems (HubSpot or equivalent), including pipeline configuration, automation, and reporting
• Promote high data integrity and drive adoption across the sales organization
• Evaluate and manage other tools within the sales technology stack
• Develop and maintain dashboards to track KPIs, pipeline health, and sales team performance
• Provide accurate and timely reports to leadership for forecasting and strategic planning
• Identify performance trends and deliver actionable insights for continuous improvement
• Identify operational gaps and implement scalable processes that increase efficiency
• Collaborate with internal stakeholders to align tools, training, and materials with sales process needs
• Ensure consistent documentation of processes, policies, and best practices
• Partner with sales and executive leadership to support planning and goal setting
• Analyze historical data to inform strategy and resource allocation
• Assist in territory planning, campaign execution, and proposal coordination
• Work closely with marketing to align campaign efforts with sales follow-up
• Coordinate with finance to support forecasting and compensation modeling
• Support learning and development teams to ensure training and tools reflect operational reality
• Lead change management initiatives by supporting team adoption of new tools, workflows, and reporting standards
• Deliver training, create documentation, and provide ongoing support to drive adoption
• The Company reserves the right to change or assign other duties to this position as appropriate.
• Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities.

Job Requirements:

• Minimum of 5 years of experience in sales operations, revenue operations, or sales support roles required
• Prior experience in a B2B, BPO, contact center, or professional services environment preferred
• Background in sales or sales leadership strongly desired
• Expertise in CRM platforms (e.g., HubSpot, Salesforce) and familiarity with sales enablement technologies preferred
• Proven ability to manage and interpret complex data sets and convert them into strategic insight
• Ability to influence cross-functional teams without direct authority
• Strong interpersonal and coaching skills; comfortable providing feedback and guidance to peers and leaders
• Exceptional communication, project management, and organizational skills
• Self-starter with a strong sense of ownership and the ability to operate independently in a fast-paced environment
• Highly analytical

The starting pay range for this position is $115,000 - $130,000/year. An individual's actual compensation will depend on the individual's qualifications and experience.

CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background check and drug testing required.

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CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.