Sales Operations Lead

Tech Sales Jobs; Chicago (IL); On-site; USD 121,000 - 214,000; Full time

Benefits offered by this job

Paid parental leave

Medical coverage

Mental health support

Job summary

Snap Inc. is seeking a Sales Operations Lead to join the North America LCS team, focusing on revenue growth and operational excellence. You will collaborate with Sales Leadership, Agency, Marketing, Product and Finance to identify opportunities, forecast revenue, and implement strategic initiatives.

The role emphasizes data-driven decision making, KPI definition, and tooling knowledge like Salesforce CRM and Looker/Tableau. A dynamic, office-based environment is expected.

Qualifications

• 7+ years experience in analytical rigor and program management/operational skills.
• Bachelor's degree in related field, or equivalent experience.

Responsibilities

• Be a strategic partner to vertical groups and leaders, provide revenue reporting & insights, and proactively seek to improve the Americas LCS business in a data-driven way.
• Identify business insights both internally and leveraging external market intelligence. Establish and embed critical metrics to guide the team’s behaviors and evaluate progress.
• Create strategies and define commercial tactics to grow revenue, active customers, product adoption and sales productivity.
• Support weekly revenue forecasting and partner with Sales leaders on reporting their weekly numbers.
• Project management: drive critical projects and strategic initiatives to support revenue growth.
• Systematize best practices in the sales process and drive improvements using AI tools.
• Identify areas of market opportunity and gaps to prioritize customer segments.

Skills

Revenue reporting

Data-driven decision making

Cross-functional collaboration

Forecasting

Sales analytics

Communication

Education

Bachelor's degree

Tools

Salesforce CRM

Looker

Tableau

Google Data Studio

Job description

Sales Operations Lead

Location: New York, New York, Chicago, Illinois

Time Type: Full time

Job Description

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.

We’re looking for a Sales Strategy and Operations Lead to join our team at Snap! The mission of the Sales Strategy & Operations group is to maximize ads business growth and performance by being the objective, trusted partner to the Sales Leadership – through strategic planning, cross-functional collaboration and operational excellence. Your role will be aligned to the North America Large Customer Sales (LCS) team, which focuses on driving advertiser revenue growth via depth of brand / business unit spend across the largest and most prominent Fortune 500 advertisers.

Within this role, you’ll collaborate with Sales Leadership and Cross Functional Partners such as Agency, Marketing, Product and Finance to identify areas of market opportunity, craft plans to capture those opportunities and reinforce the operational backbone of the Sales team. You will also work closely with Sales Leaders to track pipeline health and forecast revenue growth. This role plays a critical role in spearheading critical initiatives that power the Sales team’s growth and success.

What you’ll do:

• Be a strategic partner to vertical groups and leaders, provide revenue reporting & insights, and proactively seek to improve the Americas LCS business in a data-driven way.
• Identify business insights both internally and leveraging external market intelligence. Establish and embed critical metrics to guide the team’s behaviors and evaluate progress.
• Create strategies and define commercial tactics to grow revenue, active customers, product adoption and sales productivity. Define actionable plans to execution. Involve, align and manage to drive a successful implementation.
• Support weekly revenue forecasting and partner with Sales leaders on reporting their weekly numbers. Leverage sales pipeline data and direct sales input to develop review materials and ad hoc analyses.
• Project management: Support sales leadership by driving critical projects and strategic initiatives to support revenue growth.
• Systematize best practices in the sales process and continuously improve critical workflows by leveraging AI tools. Identify education and tooling needs for the Sales team and work with other Sales Ops team members and cross-functional partners to address.
• Identify areas of market opportunity and gaps to prioritize customer segments accordingly.

Knowledge, Skills & Abilities

• Problem solving and analysis to solve business problems, including AI, spreadsheet analytical skills.
• Experience in working independently, managing multiple concurrent projects and driving strategic and operational initiatives in a cross-functional environment.
• Ability to evolve in a highly-dynamic environment - prioritizing initiatives, defining milestones or KPIs and driving results with ownership and adaptability.
• Communication and Interpersonal skills with experience developing and presenting business and technical content to peers and other audiences.
• Experience partnering with a Sales Organization and Sales Leadership. Commitment to supporting team with creativity and empathy.
• Exposure and/or interest for the media and advertising market.
• Analytical rigor and program management / operational skills.
• Knowledge of Salesforce CRM and data visualization platforms (e.g. CRM Analytics, Looker/Google Data Studio, Tableau).

Minimum qualifications:

• 7+ years experience involving analytical rigor and program management/operational skills typically seen in, but not restricted to, functions like Management Consulting, Sales/Business Operations, Finance or other similar functions.
• Bachelor's degree in related field, or equivalent experience.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms.

• Paid parental leave
• Comprehensive medical coverage
• Emotional and mental health support programs
• Compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base salary range for this position is $142,000-$214,000 annually.

Zone B:

The base salary range for this position is $135,000-$203,000 annually.

Zone C:

The base salary range for this position is $121,000-$182,000 annually.This position is eligible for equity in the form of RSUs.

If you believe this job description is missing required pay transparency information, please submit a report through this form: Job Description Pay Range Disclosure.