Sales Operations Generalist

Alloy Enterprises; Burlington (MA); On-site; USD 55,000 - 93,000; Full time

Job summary

Johnson Controls is seeking a Sales Operations Generalist to support day-to-day commercial operations, reporting to the Commercial Operations Manager. You will manage order entry, invoicing, and customer support across sales, finance, and operations to ensure accurate, timely processing and service.

You will maintain CRM data integrity, generate KPI reports, and coordinate with Global Trade Compliance for order-level compliance.

Qualifications

• Bachelor's degree in business, finance, operations, or a related discipline is required.
• 2-4 years of experience in a sales operations, business operations, or finance environment. Preference for manufacturing.
• Demonstrated attention to detail in transactional work and record-keeping.
• Ability to balance multiple concurrent requests, coordinate across functions, and escalate issues as needed.
• Strong written and verbal communication across functions and with customers.

Responsibilities

• Sales Operations Management: handle the full sales operations workflow from order entry to invoicing and recurring reporting.
• Customer Service Support: assist the commercial sales team with order/invoice questions and status updates.
• CRM Administration: maintain data hygiene and generate reports on pipeline and activity KPIs.
• Trade Compliance Coordination: validate orders against export/import requirements and coordinate with Global Trade Compliance.

Skills

Attention to Detail

Coordination & Prioritization

Communication & Collaboration

Adaptability

Trade Compliance

Education

Bachelor's degree in business, finance, operations, or related discipline

Tools

Salesforce

Job description

Build your best future with the Johnson Controls team!

Who we are:

Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K, medical, dental, and vision care.

• On-the-job/cross-training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

Thermal constraints limit AI infrastructure, semiconductor equipment, power electronics, and defense systems. JCI removes those constraints. Enabled by the Stack Forging™ process, JCI produces high-performance thermal components and cooling loop solutions — purpose-built for direct integration into AI, HPC, and mission-critical systems. JCI has built the industry's leading thermal management platform for the applications that demand it most.

As a Builder on the Stack Forging Thermal Solutions team at Johnson Controls, you'll join a team of sleeve-rollers who set a high bar for themselves and their co-workers. We foster a collaborative culture with no silos, where everyone is encouraged to think out loud. If you are passionate about your craft and don't give up until you've found a way, you will make an ideal Builder!

What You’ll Do

As a Sales Operations Generalist at JCI, you will play a critical role in supporting the day-to-day execution of our commercial operations. Reporting to the Commercial Operations Manager, you will manage the processes that keep customer orders moving from initial receipt to fulfillment and invoicing. You will work across sales, finance, operations, and trade compliance to ensure transactions are executed accurately, issues are resolved promptly, and customers receive a high level of service.

Who You Are

You are highly organized, execution-focused, and reliable in managing recurring operational workflows. You take ownership of transactional processes and ensure accuracy even when handling multiple parallel requests. You are comfortable working across teams to resolve issues quickly and keep commercial operations moving smoothly. You follow established processes closely while identifying practical improvements to increase speed, accuracy, and clarity.

Responsibilities

Responsibilities are subject to change based on shifting business needs

• Sales Operations Management: Execute the full sales operations workflow, including order entry and review, customer portal coordination, invoicing, and recurring sales reporting. Maintain accuracy and timeliness of all transactional commercial activity.

• Customer Service Support: Support the commercial sales team in resolving customer issues, including order and invoicing questions, order status updates, and processing returns. Coordinate internally to ensure timely resolution of customer requests.

• CRM Administration: Maintain data hygiene and accuracy for opportunities and customer records in the CRM system. Generate and distribute regular reports on pipeline and sales activity KPIs.

• Trade Compliance Coordination: Validate orders against applicable export/import compliance requirements in coordination with the Global Trade Compliance team. Ensure required documentation is collected, maintained, and properly stored. Serve as the primary liaison between the Stack Forging Thermal Solutions team and the Global Trade Compliance team for order-level compliance execution.

Qualifications

• Education: A Bachelor's degree in business, finance, operations, or a related discipline is required.

• Experience: 2-4 years of experience in a sales operations, business operations, or finance environment. Preference for previous experience in a manufacturing organization.

• Attention to Detail: Demonstrated ability to manage transactional work accurately, maintain complete records, and identify discrepancies before they impact customers or operations.

• Coordination & Prioritization: Ability to balance multiple concurrent requests, coordinate across functions, and elevate issues appropriately to maintain momentum.

• Communication & Collaboration: Strong written and verbal communication skills with the ability to work effectively across functions and maintain professional relationships with internal stakeholders and external customers.

Preferred Skills

• Adaptability: Experience in a high-growth environment where processes are still being defined.

• Systems Proficiency: Demonstrated ability to learn and effectively utilize business systems such as CRM, customer portals, and spreadsheet-based reporting tools. Experience with Salesforce preferred.

• Trade Compliance: Familiarity with export/import regulations (EAR/ITAR) and standard compliance practices.

Compensation: $55,000 - $93,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Export Control Requirement: This position may require access to information, technology, technical data, software, or other items subject to U.S. export control laws and regulations. Any offer of employment for this position may be contingent upon the candidate's ability to obtain and maintain any required export authorization or eligibility to access controlled items.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.