Sales Operations & Enablement Lead

ServiceNow, Inc.; West Palm Beach (FL); Hybrid; USD 60,000 - 90,000; Full time

Job summary

ServiceNow, Inc. is seeking an experienced Sales Operations Enablement Specialist in the United States to lead training for new specialists and own process documentation.

You will work with stakeholders across legal, deals desk, finance, and marketing to improve onboarding and establish best practices. The role requires 3–5 years in sales operations within software, strong analytical skills, and proficiency in PPT, Word and Excel.

Qualifications

• 3–5 years of proven experience in Sales Operations within a software sales organization.
• Highly organized with attention to detail in a fast-paced setting.
• Proficient in PowerPoint, Word and Excel; experience with CRM, CPQ and CLM systems.

Responsibilities

• Lead training and enablement for new Sales Operations Specialists.
• Create, modify and review process and training documentation.
• Collaborate on improving the new hire training program.
• Serve as SME for Sales Operations processes and procedures.
• Become a CPQ/CLM expert and participate in release cycles.
• Identify requirements and perform User Acceptance Testing.

Skills

Sales Operations

PPT

Word

Excel

CRM

CPQ

CLM

Training Enablement

Analytical skills

Team player

Tools

CRM Software

CPQ Software

CLM Software

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.

Join us to put AI to work for people.

What you get to do in this role:

• Lead for Training and Enablement of new Sales Operations Specialists within the org.

• Creation, Modification and Review of Process/Training Documentation for the org.

• Collaborate with team on improvement and revision of new hire training program.

• Be the Subject Matter Expert of Process and Procedures for Sales Operations.

• Become a CPQ/CLM Expert.

• Active participation in CPQ/CLM release cycles including:

• Requirement Identification

• User Acceptance Testing

• SOPs process documentation

• Work with multiple business stakeholders (legal, deals desk, finance, marketing) to roadmap and develop operational best practices.

• Lead & assist with Enablement Projects as requested.

• Act as the first line support for sales operations team in areas of training, onboarding and systems support.

To be successful in this role you have:

• 3-5 years of proven experience of Sales Operations in a software sales organization.

• Organized, with excellent attention to detail and the ability to work in a fast-paced environment.

• Proficient in PPT, Word, and Excel.

• Experience with CRM, CPQ & CLM systems.

• Previous experience in Training & Enablement.

• Strong listening, analytic and organizational skills.

• Team Player with positive attitude ready to work in a fast-paced environment.

• Excellent analytical and problem-solving skills with ability to drive conflict resolution.

• Excellent interpersonal, written and verbal communication.

• Ability to work in an aggressive, fast paced environment managing multiple priorities.

JV20

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://careers.servicenow.com/life-at-servicenow#workpersonas) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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