Sales Operations Coordinator

Tempur Sealy International; Lexington (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Tempur Sealy is seeking a Retail Operations Coordinator to support field sales and store operations across our retail network. You will coordinate user accounts, store signage, vendor setup, and various office tasks, acting as a central resource for stores.

The role requires 3+ years in retail operations or related fields, strong organizational and communication skills, and proficiency with Microsoft Office and retail systems like Dynamics or POS tools.

Qualifications

• 3+ years in retail operations, sales operations, or related field.
• Strong organization and ability to manage multiple priorities.
• Excellent written and verbal communication across functions.
• Problem-solving skills with ability to review reports and coordinate solutions.
• Proficiency with Microsoft Office; experience with Dynamics or POS systems preferred.

Responsibilities

• Serve as central resource for field sales support and admin requests.
• Troubleshoot user setup, access and configuration issues across retail systems.
• Coordinate account setup for financing platforms, CRM, and new stores.
• Set up and maintain online applications used by the retail channel.
• Manage Bonfire admin tasks and store-level tech issues.
• Coordinate signage kits, ordering, shipping and tracking.
• Support new store openings and renovations with materials logistics.
• Manage store support requests via Zendesk and route to teams.
• Coordinate AR issues between field teams and AR group.
• Process AP submissions and general ledger coding; manage FedEx billing.
• Coordinate vendor and store utilities setup and ongoing support.
• Manage fleet vehicle admin processes and documentation.
• Obtain and distribute insurance certificates and licenses.
• Coordinate occupancy permits, fire monitoring, and related records.
• Provide sales receipt information to stores and other support requests.
• Maintain POP Shop items and store records across systems.
• Process physical mail and route to appropriate departments.
• Organize and maintain closeout paperwork and documentation.
• Collaborate cross-functionally to resolve operational needs.

Skills

Retail operations

Organization

Communication skills

Analytical thinking

Independent worker

Tools

Microsoft Dynamics

Point-of-Sale systems

Retail reporting tools

Excel

Job description

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

What You’ll Do (Essential Duties and Responsibilities)

• Serve as a central resource for Tempur Retail Stores, managing and coordinating a broad range of field sales support, administrative, system access, and operational requests through resolution.
• Troubleshoot and resolve user setup, account access, and configuration issues across various retail systems, escalating technical issues to the appropriate support teams when needed.
• Coordinate user account setup and access for financing/lender platforms, CRM systems, SharePoint, new store locations, and new users.
• Set up and maintain various online applications utilized by the retail channel.
• Serve as a Bonfire administrator, including new user setup and troubleshooting store-level technical issues.
• Coordinate promotional and non-promotional store signage kits, including ordering, shipping, and tracking.
• Support new store openings and renovations by coordinating the ordering, shipping, and tracking of signage, furniture, and other store materials.
• Manage and elevate store and customer support requests submitted through Zendesk, ensuring issues are directed to the appropriate internal teams for resolution.
• Coordinate Accounts Receivable issues between field teams and the Accounts Receivable team, including escalation and follow‑up as appropriate.
• Process Accounts Payable submissions and general ledger coding, and manage FedEx billing activities.
• Coordinate administrative setup and ongoing support for new vendors and store utilities.
• Manage fleet vehicle administrative processes and related documentation for the retail store organization.
• Obtain and distribute Certificates of Insurance and business licenses for store locations as required.
• Coordinate requests from stores and municipalities for location documentation and compliance information, including Certificates of Occupancy, fire monitoring information, permits, and related records.
• Provide requested sales receipt information to stores and coordinate other field sales support requests as needed.
• Maintain accurate and up‑to‑date POP Shop items and manage approval workflows for POP Shop orders, ensuring stores have access to the correct materials; coordinate decorative item and lighting replacement requests for store locations.
• Maintain accurate online store listings and store‑specific records across Yext, Salesforce, the Retail Locator, the master store list, store hours change request form, SurveyMonkey, booking links, and other applicable systems, including addresses, hours, photos, and related store information.
• Receive, review, and route physical mail received by the office, including landlord and estoppel‑related information, to the appropriate internal departments.
• Obtain, organize, and maintain store closeout paperwork and related documentation.
• Partner cross‑functionally with store teams and internal departments to research issues, route requests, track open items, and support timely resolution of operational needs.
• Perform other duties as assigned.

Pay Range

The total estimated annual compensation, including base pay and incentive, is $45,000 - $65,000.

What You’ll Need (Qualifications)

• 3 or more years of experience in retail operations, sales operations, customer service, merchandising support, order management, or a related field.
• Demonstrated ability to organize multiple priorities, maintain accurate details, and follow assignments through completion in a fast‑paced environment.
• Strong written and verbal communication skills with the ability to support store teams and collaborate effective across functions.
• Demonstrated problem‑solving and analytical skills, including the ability to review reports, identify exceptions, and coordinate practical solutions.
• Proficiency in Microsoft Office, particularly Excel, Outlook, Word, and PowerPoint; experience with Microsoft Dynamics, point‑of‑sale systems, or retail reporting tools is preferred.
• Ability to work independently while contributing effectively in a team environment.

#LI-DNP

Tempur Sealy is proud to be an Equal Employment Opportunity and Aff…We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.