Sales Operations Coordinator

Fralo Industries Inc; Erie (Erie County); On-site; USD 42,000 - 54,000; Full time

Job summary

Fralo Industries is seeking a Sales Operations Coordinator to support day-to-day sales and customer service activities, ensuring customer orders move efficiently from purchase order through production and delivery.

This role acts as a key link between customers and internal teams, including Sales, Production, Quality, and Operations; the ideal candidate is organized, responsive, and able to manage multiple priorities simultaneously.

Qualifications

• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to manage multiple orders, priorities, and deadlines.
• Comfortable working directly with customers and coordinating across multiple internal departments.
• Ability to learn ERP, quoting, and order-management systems.

Responsibilities

• Process and coordinate customer purchase orders, ensuring accurate entry.
• Prepare customer quotations and provide accurate pricing for parts and products.
• Maintain and update customer and product pricing for consistency and accuracy.
• Serve as primary contact for customer questions and order status updates.
• Monitor orders through production and communicate schedule or delivery updates.
• Coordinate with Production, Quality, Sales, and other departments to address requirements and resolve issues.
• Provide clear, timely, and accurate communication to manage expectations.
• Build and maintain strong customer relationships through responsive service and problem solving.
• Visit customer facilities as needed to strengthen relationships and understand operations.
• Assist with resolving order, pricing, delivery, and customer-service issues.
• Support continuous improvement in sales administration and internal coordination.
• Maintain accurate customer, order, pricing, and quotation data in systems.
• Perform other duties to support Sales and Operations.

Skills

Communication

Customer service

Organization

Multitasking

ERP learning

Sales support

Manufacturing experience

Tools

ERP system

Quoting software

Order management system

Job description

Fralo Industries is seeking a Sales Operations Coordinator to support day-to-day sales and customer service activities while helping ensure customer orders move efficiently from purchase order through production and delivery.

This position serves as a key link between our customers and internal teams, including Sales, Production, Quality, and Operations. The ideal candidate is organized, responsive, detail-oriented, and comfortable managing multiple customer needs and priorities at the same time.

Responsibilities

• Process and coordinate customer purchase orders, ensuring accurate and timely order entry.


• Prepare customer quotations and provide accurate pricing for parts and products.


• Maintain and update customer and product pricing to ensure consistency and accuracy.


• Serve as a primary point of contact for customer questions, order status updates, and day-to-day concerns.


• Monitor customer orders throughout the production process and proactively communicate schedule or delivery updates.


• Coordinate with Production, Quality, Sales, and other internal departments to address customer requirements and resolve issues.


• Help manage customer expectations by providing clear, timely, and accurate communication.


• Build and maintain strong customer relationships through responsive service and effective problem solving.


• Visit customer facilities as needed to strengthen relationships, better understand customer operations, and identify ways Fralo can better support their needs.


• Assist with resolving order, pricing, delivery, and customer-service-related issues.


• Support continuous improvement efforts related to sales administration, customer communication, and internal coordination.


• Maintain accurate customer, order, pricing, and quotation information within company systems.


• Perform other related duties as needed to support Sales and Operations.

Qualifications

• Strong communication and customer service skills.


• Excellent organization and attention to detail.


• Ability to manage multiple orders, priorities, and deadlines simultaneously.


• Comfortable working directly with customers and coordinating across multiple internal departments.


• Ability to learn company ERP, quoting, and order-management systems.


• Prior experience in customer service, sales support, manufacturing, order management, or a related field is preferred.


• Manufacturing experience is helpful but not required.

We are looking for someone who takes ownership of their work, communicates well, follows through, and understands the importance of keeping both customers and internal teams informed. This position is a good fit for someone who enjoys solving problems, building relationships, and keeping a fast-moving manufacturing environment organized.