Sales Operations Business Intelligence Analyst

AmeriHealth Caritas; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

AmeriHealth Caritas is seeking a Sales Operations Business Intelligence Analyst to enhance operational excellence through data-driven decision-making. The ideal candidate will analyze trends, maintain dashboards using Tableau, and manage Salesforce configurations. This mid-senior level position involves collaborating across departments to optimize sales operations within a mission-driven healthcare organization.

Benefits

Flexible work solutions including remote options

Health insurance coverage on Day 1

401(k) and tuition reimbursement

Paid time off including holidays and volunteer events

Qualifications

• 3+ years of experience in data analysis and modeling using SQL, Tableau, and BI reporting tools.
• Advanced skills in Excel and PowerPoint.
• Experience with CRM systems.

Responsibilities

• Analyze data to uncover trends and improve operations.
• Create and maintain Tableau dashboards for actionable insights.
• Manage Salesforce user roles and ensure data accuracy.

Skills

Data analysis

Dashboard creation

Database management

Salesforce

SQL

Tableau

Excel

PowerPoint

Education

Bachelor’s degree or equivalent experience

Job description

Sales Operations Business Intelligence Analyst

Join to apply for the Sales Operations Business Intelligence Analyst role at AmeriHealth Caritas

Sales Operations Business Intelligence Analyst

Join to apply for the Sales Operations Business Intelligence Analyst role at AmeriHealth Caritas

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Your career starts now. We’re looking for the next generation of health care leaders.

At AmeriHealth Caritas, we’re passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. If you want to make a difference, we’d like to hear from you.

Headquartered in Newtown Square, PA, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Discover more about us at www.amerihealthcaritas.com.

Position Overview: The Retail Sales Business Intelligence Analyst drives data-driven decision-making and operational excellence across retail sales and marketing functions. This role combines analytical expertise, technical proficiency, and data strategy elements.

Key Responsibilities:

• Analyze and interpret data to uncover trends, anomalies, and opportunities for improving operations and marketing.
• Create and maintain Tableau dashboards and visualizations to deliver actionable insights to stakeholders.
• Ensure data accuracy by troubleshooting discrepancies and implementing quality control measures.
• Customize and configure Salesforce, including workflows, dashboards, and reports, to meet business needs.
• Manage Salesforce user roles, permissions, and data security to ensure compliance and performance.
• Provide training and support to Salesforce users to encourage practical tool usage and adoption.
• Design, implement, and maintain databases to support business intelligence efforts.
• Optimize database performance and implement backup and recovery strategies to protect data.
• Present insights and recommendations clearly to stakeholders and maintain communication tools like SharePoint.
• Apply advanced analytics for predictive modeling and stay updated on BI, data visualization, and CRM technologies.
  
  

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Education & Experience:

• Bachelor’s degree or equivalent experience
• 3 or more years of experience in data analysis and modeling using SQL, Tableau, and BI reporting tools.
• Advanced skills in Excel and PowerPoint, including spreadsheet manipulation and pivot table creation.
• Intermediate experience with SQL, Tableau, and BI reporting.
• Experience with CRM systems, including agent onboarding and compensation automation.
• Familiarity with integrating third-party tools into CRM platforms across sales, marketing, and finance.
• Strong collaboration and alignment-building capabilities.
• Effective time management and the ability to execute projects on schedule.
• Skilled in evaluating the business value of new technologies and vendors.
• Understanding and experience with the Exchange program.
  
  

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Diversity, Equity, and Inclusion

At AmeriHealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.; We keep our associates happy so they can focus on keeping our members healthy.

Our Comprehensive Benefits Package

Flexible work solutions include remote options, hybrid work schedules, competitive pay, paid time off, including holidays and volunteer events, health insurance coverage for you and your dependents on Day 1, 401(k), tuition reimbursement, and more.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Hospitals and Health Care

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