Sales Operations Associate (NJUS)

NetJets; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

NetJets seeks a Sales Operations Associate to support the sales team by managing inquiries and providing expert guidance on private aviation programs. This role demands strong communication skills and organization, ensuring potential clients receive exceptional service throughout their engagement with the company. Benefits include comprehensive healthcare plans and a robust 401(k) match to support employee well-being.

Benefits

Medical, Dental, and Vision

401(k) plan with employer match

Paid Time Off

Family & Caregiving Support

Wellness Programs & Discounts

Employee Assistance Program

Qualifications

• 2-4 years of experience preferred in a related field.
• Excellent verbal and written communication skills.
• Thrives in a fast-paced environment.

Responsibilities

• Manage inbound calls and web inquiries, providing information to prospects.
• Delegate leads to the appropriate sales teams based on findings.
• Assist sales teams with reporting, proposals, and product questions.

Skills

Communication

Organization

Time Management

Service Orientation

Adaptability

Education

Bachelor's in Business Administration or Marketing

Tools

Salesforce

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Sales Operations team is the hub of knowledge and support for the inside and outside sales teams. The members of this team handle all aspects of the sales cycle from prospect engagement through our phones and website, database management and governance, and proposal and contract generation. This team is very likely always the first point of contact for a prospective NetJets Owner and the constant point of contact for the entire sales team.

Tasks and Responsibilities

• Private Aviation Expert: Handle all inbound phone calls and web inquiries. In regard to calls, provide prospective Owners with program and company information, assess the prospects private aviation needs and capture all pertinent contact information in Salesforce. Based on findings, delegate them to the appropriate sales team. In regard to web inquiries, process all inbound leads by searching for possible duplicate records, update applicable contact information, research qualifications through platforms like Wealth Engine, Zoom Info and Google, and delegate to the sales team. Also act as the first point of contact for QS Partners and Executive Jet Management Charter calls, delegating to their appropriate sales teams. Overall, the Sales Operations associate must be a private aviation expert in all Inc. level companies (NetJets US, NetJets Europe, EJM, EJME, QSP).
• Sales Subject Matter Expert: Must be a subject matter expert in all things relating to NetJets sales including but not limited to financial proposals, program and contract knowledge, and all systems and processes. Act as a non-biased party and make executive decisions within our Salesforce database when it relates to data ownership amongst the sales teams. Assist the sales team with a variety of different requests including researched lead additions, reporting, financial proposals, and product/program questions. Maintain and update all financial tools required to quote/propose products on a monthly basis.
• Consistent Contributor: Utilize extensive knowledge of the sales department to identify areas of improvement and think through possible solutions. Harness the "why" mentality to question the status quo and uncover more efficient and profitable ways to complete daily tasks. Be a resource for the Salesforce development team when it comes to testing and thinking through ways to improve our CRM platform. Continually work with and contribute to all other areas of the business throughout NetJets. This grows your knowledge base as a sales employee and creates strong relationships with other departments.
• Foster Growth: Continually grow and maintain your knowledge of the business by staying up to date on the Revenue Policy, Investment Summary, Product Overview Guide, and additional product/process changes made throughout the year by management. Assist with training of new team members and participate in team interviews. Be a resource for your direct team by helping with questions and challenging eachother to continually think outside of the box to learn the business and improve it. Represent NetJets at prospect and Owner events through check-in, greeting and event team support.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education Bachelor's in Business Administration or Marketing Certifications and Licenses Years of Experience 2-4 years of experience 0-2 years of experience Core Competencies Adaptability Collaboration Strives for Positive Results Service-Oriented Curiosity Knowledge, Skills, Abilities and Other (KSAOs)

• Excellent verbal and written communication skills (includes ability to type professional emails)
• Very organized, detail oriented and excellent time management skills
• Thrives in a fast-paced environment and enjoys working with a variety of personalities
• Self-motivated and service oriented
• Proficient in the Microsoft suite of products (especially Word, Excel and PowerPoint)
• Previous experience with Salesforce is not required, but preferred.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL —a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 66% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support