BRANCH COORDINATOR

Apria Healthcare LLC; Hampton (VA); Sur place; USD 56 162 000 - 60 014 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Assistance program

Parental leave

Domestic partner benefits

Well-being programs

Résumé du poste

Accendra Health is seeking a customer-focused team member to greet patients and manage front-desk duties. You will handle in-person visits, answer calls, verify insurance, and coordinate with the branch and sales teams to resolve issues.

This role requires strong communication, attention to detail, and the ability to manage multiple systems while assisting patients and referrals with care plan requirements.

Qualifications

• Education and/or Experience: High School Diploma or equivalent.
• At least one‑year related work experience.
• No certifications required.

Responsabilités

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system and troubleshoot common issues.
• Process branch duties: creating and working with new orders, reviewing systems, confirming delivery appointments, verifying insurance, and obtaining authorizations.
• Work with sales team, referrals and/or patients to gather documentation needed to meet insurance guidelines.
• Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
• May perform downloads of recording devices and other respiratory equipment as required.

Connaissances

Organizing

Problem Solving

Patient Focused

Teamwork

Time Management

Communication

Formation

High School Diploma or equivalent

Description du poste

Job Summary

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The anticipated salary range for this position is $19.60 - $20.96 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Essential Duties and Responsibilities

Act as first point of contact to patients arriving in person. Answer inbound calls from customers on a multi‑line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalte queries or concerns when necessary. Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry. Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally. Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible. Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box. Perform outbound customer satisfaction calls to patients and referrals. May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment. May perform flight tests on certain respiratory equipment. Performs other duties as required.

Supervisory Responsibilities

None

Minimum Required Qualifications

Education and/or Experience: High School Diploma or equivalent. At least one‑year related work experience. Certificates, Licenses, Registrations or Professional Designations: None.

Skills, Knowledge and Abilities

Organizing. Problem Solving/Analysis. Patient Focused. Teamwork. Time Management/Multi‑tasking. Effective communication in person, on the phone and electronically. Computer Skills: Intermediate to advanced computer skills. Proficient working within multiple systems at once. Language Skills: English (reading, writing, verbal). Mathematical Skills: Intermediate level math skills.

Preferred Qualifications

Education and/or Experience: At least two years’ experience in an office environment, healthcare setting or call center. Experience utilizing multi‑line phone‑system.

Physical Demands

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Regularly required to use hands to write, use computer or handheld device (tablet), telephone and use a document imaging system and manipulate documents. Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers/values. Employee continually engages in activities that require talking and hearing. This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping. Strength aspects: Occasionally required to stand, lift, push or pull objects ranging from 10 lbs - 40 lbs.

Work Environment

Work is performed in an office setting with exposure to moderate noise and indoor fluorescents lighting. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Equal Opportunity Employer

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Recruitment Notice

Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

Company Mission

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home‑based care work better for everyone. If you’re interested in meaningful work with impact, explore our career opportunities ─ from remote‑friendly to hybrid and in‑person roles ─ and join us in our purpose of Bringing Care To Life™.