Sales Operations Associate Analyst (Retention)-Work from Home

Cigna; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Sales Operations Associate Analyst to work from home. This role involves supporting sales renewals, auditing inquiries, and managing workflow processes. The ideal candidate will have strong analytical skills and attention to detail, ensuring operational efficiency in sales support.

Qualifications

• At least one year of related experience preferred.
• Experience in auditing and/or quality assurance.

Responsibilities

• Support operations administration of high-volume triage renewal updates.
• Audit sales operations emails and triage information to appropriate analysts.
• Update and audit SFDC opportunities based on information received.

Skills

Attention to Detail

Analytical Skills

Problem Solving

Education

Bachelor’s or Associate’s degree in a related field

Tools

Excel

Word

Outlook

SFDC

Job description

Sales Operations Associate Analyst (Retention)-Work from Home

Performs a broad range of complex sales support administration functions for capacity workflow queue, projects, and tasks for the Operation Analyst and lead team. Contributes to processes that improve operational efficiency for sales renewals. Audits inquiries and requests on client renewals to share status with the retention analyst by market. Contributes to workflow process preparation to determine distribution (NIGO/IGO). Completes review of product details and provides status of missing information from client managers. Works closely with leadership to prioritize the work queue, workflow, and case assignment based on data received.

Role Responsibilities

• Support operations administration of high-volume triage renewal updates from client management.
• Analyze scrubbing inventory and case assignments for duplicate requests.
• Accept and track work requests from sales offices, identifying and mitigating risks in the timeline.
• Audit sales operations emails and triage information to appropriate analysts.
• Triaging emails related to client renewals and questions from implementation, routing to appropriate analysts.
• Scrub all received data – email assignment and client assignment folders.
• Update and audit SFDC opportunities based on information received from managers.
• Validate and audit DES spreadsheets for customer experience and market support.
• Support execution of face sheets and peak periods.
• Provide data to administrative teams for open enrollment kits and zip files based on products sold.
• Maintain mailboxes, share drives, and client files.

Position Requirements

• Bachelor’s or Associate’s degree in a related field preferred or at least one year of related experience.
• Strong attention to detail; experience in auditing and/or quality assurance.
• Knowledge of systems such as Excel, Word, Outlook, SFDC applications.
• Strong analytical and problem-solving skills.
• Experience working with matrix partners and external customers is preferred.

This position is work from home.