Sales Operations Associate

CDW; Illinois; Hybrid; USD 28,000 - 38,000; Full time

Job summary

CDW is seeking a Sales Operations Associate in Illinois to provide order support for account teams. You will guide orders from entry through invoicing, resolve issues, and escalate to Backoffice as needed.

You will handle daily maintenance of sales order routers, process web orders, manage bids, ensure contracts and terms are correct, and serve as the touchpoint for status inquiries with account managers.

Qualifications

• High school diploma or equivalent is required.
• Proficiency with Word, Excel and PowerPoint.
• Ability to multi-task and prioritize work.
• Customer service oriented mindset.
• Strong organizational skills and attention to detail.
• Effective communication with team members on shipping/logistics.
• Ability to work with multiple personalities in a fast-paced environment.

Responsibilities

• Order entry, including installs, adding contracts and bids.
• Web order processing through the sales order router.
• Manage bids entry, amend, and win bids in the bid router, as needed.
• Ensure proper purchasing contract(s) and terms are selected upon order entry.
• Daily maintenance of sales order routers and sales order manager screens.
• Ensure all started tasks are seen through to completion.
• Facilitate and follow up on Customer Relations/ServiceNow Request to ensure a frictionless order flow experience for customers, and sales coworkers.
• Provide daily maintenance of operational assistance to release orders on hold in the Sales Order Manager and Sales Order Router.
• Act as point of contact for order status requests with account manager(s), account team(s) and basic level customer requests.

Skills

Customer service

Organizational skills

Multitasking

Communication

Teamwork

Attention to detail

Education

High School Diploma

Associates’ or Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

The role of the Sales Operations Associate (SOA) is to provide operational order support to account manager(s) or account team(s). SOA is responsible for facilitating the progression of orders through the order cycle (order entry to invoice), and resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.) by escalating with Backoffice departments.

What you will do

• Order entry, including installs, adding contracts and bids.
• Web order processing through the sales order router.
• Manage bids entry, amend, and win bids in the bid router, as needed.
• Ensure proper purchasing contract(s) and terms are selected upon order entry.
• Daily maintenance of sales order routers and sales order manager screens.
• Ensure all started tasks are seen through to completion.
• Facilitate and follow up on Customer Relations/ServiceNow Request to ensure a frictionless order flow experience for customers, and sales coworkers.
• Provide daily maintenance of operational assistance to release orders on hold in the Sales Order Manager and Sales Order Router.
• Act as point of contact for order status requests with account manager(s), account team(s) and basic level customer requests.

What we expect of you

• Minimum basic requirements High School Diploma.
• Intermediate to advanced PC skills; Microsoft Word, Excel and PowerPoint.
• Flexibility, adaptability, and an optimistic view of projects and work environment.
• Customer service oriented.
• Strong organizational skills.
• Able to work with multiple personalities.
• Ability to multi-task, organize and prioritize.
• Ability to communicate frequently with coworkers about shipping/logistic issues.
• Must be able to exchange accurate information in these situations.
• Constantly operates a computer and other office productivity equipment, such as a calculator, copy machine and computer printer.
• Must be able to remain in a stationary position 50% of the time.
• Ability to work in a high stress and visibility environment.

Preferred skills, experience and qualities needed

• Associates’ and/or Bachelor’s degree.
• One year sales experience.

Pay: $20.19 - $27.89 hourly

Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials

CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision‑-‑‑making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. At CDW, we make technology work so people can do great things. We are a leading multi‑brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. Our coworkers across the globe are working together to bring technology to life for our customers by solving complicated IT business challenges, providing outstanding service, and orchestrating the technology landscape to optimize our customers’ performance.