Sales Operations Analyst II, AWSI Business Operations: FaaST

Socket.dev; New York (NY); On-site; USD 97,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

AWS Industries in New York seeks a Sales Operations professional for the Field Advisory as a Service Team (FaaST) to own Annual and In Year Planning across four industry verticals. You will turn large data into actionable plans, partnering with operations teams to help sales prioritize resources and deliver results.

You will also contribute to AWS-wide annual planning initiatives, expanding your scope beyond your verticals as you grow in the role.

Qualifications

• Bachelor's degree in a related field.
• 5+ years of Excel experience.
• Experience with sales CRM tools such as Salesforce or similar software.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent.

Responsibilities

• Guide the operations teams across four industry verticals through their Annual Planning and In Year Planning cycles, delivering structured plans and recommendations that align with organizational goals.
• Analyze large data sets to surface insights, identify trends, and communicate actionable recommendations to stakeholders and leadership.
• Identify opportunities to automate and simplify planning processes using AI and ticketing tools, making workflows more scalable across the team.
• Collaborate closely with the broader Annual Planning team to align priorities, manage dependencies, and ensure consistent execution across verticals.
• Create clear documentation, communicate requirements to partners, and negotiate priorities while managing stakeholder expectations.

Skills

Excel proficiency

Sales operations

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in business/related field

Tools

Salesforce

Job description

Do you want to shape how AWS Industries plans for growth? We are looking for a Sales Operations professional to join the Field Advisory as a Service Team (FaaST) within Central Operations at AWS Industries Operations. In this role, you will own Annual Planning and In Year Planning processes across four industry verticals, partnering directly with the operations teams that support those industries and the broader Annual Planning organization to turn complex data into clear, actionable plans. Your work will directly influence how our sales teams prioritize resources and deliver results for customers at every stage of their cloud journey. Over time, you will also contribute to AWS-wide annual planning initiatives, expanding your scope and impact beyond your immediate verticals.

Key job responsibilities

• Guide the operations teams across four industry verticals through their Annual Planning and In Year Planning cycles, delivering structured plans and recommendations that align with organizational goals.
• Analyze large data sets to surface insights, identify trends, and communicate actionable recommendations to stakeholders and leadership.
• Identify opportunities to automate and simplify planning processes using AI and ticketing tools, making workflows more scalable across the team.
• Collaborate closely with the broader Annual Planning team to align priorities, manage dependencies, and ensure consistent execution across verticals.
• Create clear documentation, communicate requirements to partners, and negotiate priorities while managing stakeholder expectations.

A day in the life

You will partner with the operations teams that support our industry verticals to guide them through planning milestones, working through large data sets and ticketing tools to track progress and resolve blockers. Between planning sessions, you will look for ways to automate repetitive steps and build scalable mechanisms that the broader Annual Planning team can adopt. Your time will split between hands‑on execution and collaborating with stakeholders to keep planning cycles on track.

About the team

The Field Advisory as a Service Team (FaaST) sits within Central Operations at AWS Industries Operations. We take an industry-focused approach, meeting customers where they are in their cloud journey and working backwards from their challenges and opportunities. Our team enables sales success by building the processes and insights that help operations teams plan effectively and deliver results at scale. As you grow in the role, you will have the opportunity to contribute to AWS‑wide annual planning initiatives, broadening your expertise across the organization.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small‑and mid‑market accounts to enterprise‑level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world‑class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission‑critical applications on top of AWS services.

Basic Qualifications

• Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• 5+ years of Microsoft Excel experience
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

• 5+ years of finance, business management and sales operations experience
• Experience working within a high‑growth, technology company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 96,900.00 - 169,500.00 USD annually