Sales Operations Analyst II
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Benefits offered by this job
Job summary
Daimler Truck North America is seeking an Inside Role to support the Sales Operations and Administration team in Jacksonville, FL. The role focuses on documenting vehicle specifications, tracking orders, and assisting with sales offers in SAP and NOVIS.
Hybrid schedule with in-office and remote collaboration supports a dynamic, customer-driven environment.
Qualifications
- Bachelor's degree in Business or similar and 2 years of relevant experience
- Experience in sales or customer service support in a B2B environment such as commercial vehicles or capital equipment
- Computer literacy across multiple platforms including familiarity with CRM software (MS Office, SAP, Novis, etc)
- Time management and organization to handle multiple projects concurrently
- High level of personal and professional integrity, honesty and accountability
- An attached resume is required
Responsibilities
- Support internal sales operations with management of duties to ensure new vehicle specifications are documented and processed
- Accurately track and monitor vehicle orders, build schedules and inventories
- Assist in preparation of sales offers and maintain quotes in documentation systems (CAS checks and compliance)
- Assist in tracking production orders and provide updates to sales and management
- Support management and tracking of demo vehicle use and related documentation
- Ensure approvals for sales orders in SAP and prepare offers and purchase agreements
- Maintain files and documentation and accountability
- Familiarize with NOVIS to support DCNA team in sales and aftermarket
- Prepare regular reporting for production orders, quotes and sales orders activity
- Coordinate with marketing for brochures, sell sheets, FAB, etc.
Skills
Education
Tools
Job description
The Daimler Coaches North America Sales Operations and Administration Analyst will support the sales operations department as directed. Preparing, maintaining, monitoring and tracking accurate documentation concerning sales offers, inventories, orders and demo vehicle use in the relevant systems. This person will offer professional support with timely follow up for other sales related tasks.
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
Pay offered dependent on knowledge, skills, and experience
Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.
- Support internal sales operations with management of various duties to ensure all new vehicle specifications are accurately documented & processed. Liaise with relevant Sales Managers as directed to ensure vehicle specifications are in order to meet customer requirements.
- As directed, accurately track and monitor vehicle orders, build schedules and inventories.
- Assist & support preparation of sales offers, maintain an accurate accountability of all sales quotes in the relevant documentation systems including CAS checks and compliance documentation activities.
- Assist in tracking and monitoring production orders placed with the plant. Coordinate queries and provide updates to the sales & mgmt. team.
- Support the management and tracking of demo vehicle use, unit moves, documentation and compliance to requirements.
- Ensure timely execution of all necessary approvals for the sales orders in the systems (mainly SAP), prepare offers (quotes & purchase agreements) and ensure a timely confirmation and signature by the customer. Maintain required files and documentation and accountabilities.
- Become familiar with CRM system (NOVIS) to support the DCNA team in NOVIS (sales and aftermarket).
- Support preparation of regular reporting for production orders, quotes and sales orders activity.
- Coordinate with marketing and support as needed for development of brochures, sell sheets, FAB, etc
- Bachelor's degree in Business or similar and 2 years of relevant experience, OR Associates degree and 4 years of relevant experience.
- Experience in sales or customer service support role in a business-to-business environment such as commercial vehicles or capital equipment.
- Fine attention to detail and accountability is necessary, as well as being a people person with excellent customer service knowledge.
- Computer literacy across multiple platforms including familiarity with CRM software (MS Office, SAP, Novis, etc)
- Time management and organization in a variety of organization methods, to handle multiple projects at one time and completing tasks efficiently and accurately.
- High level of personal and professional integrity, honesty and accountability.
- An attached resume is required.
- Start-up experience a plus.
- Act as a consultant to define most suitable configuration options and capabilities and subsequent processes.
This position is open to applicants who can work in (or relocate to) the following location(s)-
Jacksonville, FL US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.
At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.
That is what we are working toward - for all who keep the world moving.
- This position is not open for Visa sponsorship or to existing Visa holders
- Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
- Final candidate must successfully complete a criminal background check
- Final candidate may be required to successfully complete a pre-employment drug screen
- Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
- EEO - Disabled/Veterans
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.
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