Sales Operations Analyst

Intercom; San Francisco (CA); Hybrid; USD 81,000 - 97,000; Full time

Job summary

A leading software development company is seeking a Sales Operations Analyst to join our growing Revenue Operations team. This entry-level position focuses on optimizing sales processes, managing the CRM system, and leveraging data to enhance efficiency and growth. Ideal candidates have strong analytical skills and experience in operations.

Benefits

Competitive salary and meaningful equity

Comprehensive medical, dental, and vision coverage

Flexible paid time off policy

Paid Parental Leave Program

401k plan & match

In-office bicycle storage

Fun events for employees and families

Qualifications

• 0-2 years experience in an Operations or similar role, preferably in a SaaS or AI environment.
• Proficiency in Microsoft Excel/Google Sheets is essential.
• Understanding of sales systems and related tools, particularly Salesforce.com.

Responsibilities

• Support sales processes by optimizing and maintaining Salesforce instance.
• Collaborate with key stakeholders to drive alignment and execution.
• Assist with designing and maintaining sales reporting dashboards.

Skills

Problem solving

Analytical skills

Communication

Interpersonal skills

Microsoft Excel

Salesforce knowledge

Education

Bachelor's degree

Tools

Salesforce

Tableau

SQL

Job description

2 days ago Be among the first 25 applicants

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

We're looking for an analytical and detail-oriented Sales Operations Analyst to join our growing Revenue Operations team. Our departmental mission is to empower Intercom's go to market teams with the systems, insights, and strategies that drive predictable revenue growth and create exceptional customer experiences.

In this role, you'll support our rapidly evolving global sales organization by optimizing processes, managing our CRM system, and leveraging data to drive strategic business decisions. You'll be a key cross-functional partner, collaborating closely with Sales, Customer Success, Business Systems, and Sales Enablement to ensure efficiency across the entire revenue cycle. Your contributions will directly enhance the effectiveness of our sales engine, ultimately contributing to a seamless and positive experience for our customers and fueling significant company growth. Your role is pivotal in designing scalable solutions to address the challenges and opportunities that come with the dynamic nature of our fast-growing company.

What will I be doing?

• Enhance our Salesforce instance: You'll maintain and lead the redesign of our Salesforce case intake queue where you'll be developing comprehensive documentation and content to streamline support for our sales team.
• Be a trusted advisor: Learn day-to-day sales operations, providing critical insights and support to our sales organization.
• Forge strong partnerships: Collaborate with key stakeholders across Sales, Customer Success, Business Systems, Sales Enablement, and Revenue Operations to drive alignment and execution.
• Optimize sales onboarding: Manage and continuously improve the onboarding experience for new Sales Reps, setting them up for immediate success.
• Boost sales productivity: Partner with Sales Enablement to track, analyze, and significantly improve sales productivity and onboarding efforts.
• Refine sales strategies: Drive improvements to our Sales Rules of Engagement, leveraging stakeholder feedback and your own data-driven insights to optimize performance.
• Innovate with AI: Identify opportunities to leverage AI to enhance existing processes, and optimize relevant content and prompts for our internal AI content repository.
• Deliver actionable insights: Assist with designing and maintaining sales reporting dashboards in Salesforce and other analytical tools that provide leadership with clear, actionable insights to inform business strategies.
• Shape the future: While initially focused on process improvement, this role offers significant growth potential, including opportunities to contribute to sales forecasting and broader business strategy initiatives.
  
  

What skills do I need?

• 0-2 years experience in an Operations or similar role, preferably in a SaaS or AI environment.
• Strong problem solving & analytical skills, with a genuine passion for tackling complex, unstructured challenges.
• Strong communication and interpersonal skills
• Proficiency in Microsoft Excel/Google Sheets is essential.
• Understanding of sales systems and related tools, particularly Salesforce.com.
• A highly results-oriented mindset and the ability to thrive in a demanding, fast-paced team environment.
• Bachelor's degree.
  
  

Bonus skills & attributes

• Experience with visualization tools (e.g., Tableau) or SQL
• Exposure to an enterprise AI search tool like Glean
• Prior work in high-growth, performance-focused environments.
  
  

Benefits

We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Proof of eligibility to work in the United States is required.
  
  

The base salary range for candidates within the San Francisco Bay Area is $81,000-$96,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Software Development

Referrals increase your chances of interviewing at Intercom by 2x

Sign in to set job alerts for “Sales Operations Analyst” roles.

Senior Sales Operations and Strategy Analyst

San Francisco, CA $96,000.00-$156,000.00 19 hours ago

San Francisco, CA $81,000.00-$96,750.00 1 day ago

Sales Strategy and Operations Senior Analyst

San Mateo, CA $55,000.00-$160,000.00 5 days ago

Sales Development Strategy & Operations Analyst

San Francisco, CA $232,000.00-$261,000.00 4 days ago

Sales Development Strategy & Operations Analyst

San Francisco, CA $94,000.00-$136,600.00 1 day ago

San Francisco, CA $116,000.00-$174,000.00 4 weeks ago

San Francisco, CA $28.00-$30.00 4 hours ago

San Francisco, CA $140,000.00-$172,000.00 5 days ago

San Francisco, CA $103,900.00-$209,100.00 3 days ago

San Francisco, CA $160,000.00-$200,000.00 2 days ago

Oakland, CA $75,000.00-$135,000.00 1 week ago

San Francisco, CA $135,300.00-$200,400.00 1 day ago

Lead Sales Strategy & Operations Manager

San Mateo, CA $115,770.00-$161,160.00 2 weeks ago

San Francisco, CA $140,000.00-$172,000.00 5 days ago

Senior Manager, Sales Strategy & Operations

Sales Operations and Analytics Manager, Direct

San Francisco, CA $140,000.00-$172,000.00 2 days ago

Sr. Revenue Operations Analyst - Business Development

San Francisco, CA $102,890.67-$139,637.34 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.