Sales Operations Analyst

azenta; Plainfield (IN); On-site; USD 62,000 - 78,000; Full time

Job summary

Azenta Inc. is seeking a Sales Operations Analyst to support the account management and sales teams. The role focuses on handling pricing requests, preparing proposals, and coordinating RFPs for the Sample and Repository Solutions division.

Ideal candidates bring 1–3 years in customer service or sales, and experience with CRM systems (Salesforce.com, ACT, GoldMine). A life sciences background is a plus, with strong communication skills essential.

Qualifications

• High School diploma/GED required; Associate or Bachelor's degree in Science, Project Management or Business preferred.
• Life Science experience a plus.
• 1-3 years customer service/sales experience.
• Experience in multi-cultural/global environments.
• Experience using a CRM program (ACT, GoldMine, Salesforce.com).

Responsibilities

• Facilitate communication between the sales team and SMEs within the Sample and Repository Solutions division.
• Manage daily pricing requests.
• Assist with preparation of sales proposals, client communications, presentations, and contract values.
• Complete RFPs, coordinating information within SRS and submission.
• Meet with SMEs and internal departments to ensure proposal objectives are met.
• Maintain client databases including contract management and confidentiality agreements.
• Provide quality, efficient customer service to clients through daily management of multiple projects.
• Ensure proposals are accurate and timely per department standards.

Skills

Customer service

Sales support

Communication

Education

High School diploma/GED

Bachelor's/Associate preferred in Science/PM/Business

Tools

Salesforce.com

ACT

GoldMine

Job description

Azenta Inc.

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Title

Sales Operations Analyst

Job Description

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is a global leader in the life sciences space with headquarters with offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

How You'll Add Value

The Sales Operations Analyst will work closely alongside the Account Management/Sales team and will assist in all support areas of sales. The successful applicant must have the ability to handle multiple tasks in a timely and effective manner and have excellent oral, written and interpersonal communication skills to assist internal and external personnel with inquiries and schedule meetings and appointments as needed.

What You'll Do

• Facilitate communication between sales team and SMEs throughout the Sample and Repository Solutions (SRS) division
• Manage daily pricing requests
• Assist with the preparation of sales proposals, client communications, presentations, and contract values
• Complete RFPs, including creation, coordination of information within SRS, completion, and submission
• Meet with SMEs and internal departments to ensure proposal objectives are met
• Responsible for maintaining client databases including contract management and confidentiality agreements
• Provide quality and efficient customer service to clients through the daily management of multiple client projects
• Ensure accurate proposals are completed in a timely manner according to department quality standards

What You Will Bring

• High School diploma/GED education required; Associate or Bachelor's degree in Science, Project Management or Business is preferred
• Experience in Life Science industry is a plus
• 1-3 years customer service/sales experience
• Experience working in multi-cultural and/or and global environments
• Experience using a CRM program e.g. ACT, Goldmine, Salesforce.com

Your Working Conditions

General office setting

Employee may occasionally work in an area with potentially infectious materials

Employee will be responsible for maintaining a clean work environment and enforcing and following Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated

Join us

Join us and help enable life‑changing discoveries by keeping critical life science systems running reliably-every day.

Equal Opportunity

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

Base Compensation

United States Base Compensation: $62,000.00 - $78,000.00

The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.