Sales Operations Analyst

FOCUSKPI INC; Phenix City (AL); Remote; USD 60,000 - 80,000; Full time

Job summary

A high-tech SaaS company seeks a motivated Sales Operations Analyst to support sales processes and systems in a remote capacity. You will build and maintain reports, analyze performance, and collaborate on process improvements. Qualified candidates should have a Bachelor's degree and 1-2 years of experience in sales operations. This is a great opportunity for entry-level candidates to gain valuable experience in a fast-paced environment.

Qualifications

• 1-2 years of experience in sales operations or business analysis, preferably in SaaS.
• Strong analytical skills with ability to present data clearly.
• Ability to manage tasks with high accuracy and attention to detail.

Responsibilities

• Build and maintain sales reports and dashboards.
• Monitor data quality and integrity, resolving discrepancies.
• Identify opportunities to streamline sales operations.

Skills

Salesforce CRM

Data analysis

Excel

Communication skills

Problem-solving

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Bachelor's degree in Data Analytics

Tools

Salesforce

Gong

ServiceNow

Job description

FocusKPI is looking for a Sales Operations Analyst to join one of our clients, a high-tech SaaS company.

Our client's Customer Strategy & Operations (CSO) team sets and drives key business initiatives across the company. The team complements and supports product, engineering, sales, and marketing teams across three critical areas: corporate and business unit strategy, business planning and sales operations, and business systems and tools development. Our client is looking for a motivated and detail-oriented Sales Operations Analyst to join the dynamic team. This is a great opportunity for someone early in their career to gain hands-on experience in a fast-paced SaaS environment. You’ll play a key role in supporting our sales processes and systems, helping drive efficiency and accuracy across our operations.

Work Location: Remote - anywhere in the US
Duration: 12-month contract
Pay Range: $28/hr to $37/hr

Responsibilities:

• Build and maintain sales reports and dashboards to track key performance indicators
• Monitor data quality and integrity across systems; identify and resolve discrepancies
• Analyse sales performance and provide insights to inform decision-making

Process Improvement:

• Identify opportunities to streamline workflows and improve sales operations
• Partner with IT and Sales to implement changes that enhance efficiency

Stakeholder Support:

• Respond to ad hoc sales support requests, providing timely and practical solutions.
• Collaborate with stakeholders to tailor reporting and share insights that support local and global sales efforts

System & Data Governance:

• Ensure consistent and accurate data entry across Salesforce and related tools
• Promote system adoption and adherence to data governance standards

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Data Analytics, or a related field
• 1-2 years of experience in sales operations, business analysis, or a related role, preferably within a SaaS environment
• Proficiency in Salesforce CRM and familiarity with enterprise SaaS tools like Gong, ServiceNow, etc
• Conversational intelligence tooling experiences a distinct advantage
• Strong analytical and problem-solving skills, with the ability to interpret and present data from multiple sources
• Excellent interpersonal, verbal, and written communication skills
• Ability to manage multiple tasks and meet time-sensitive deadlines with a high degree of accuracy and attention to detail
• Demonstrated proficiency with Excel and/or Google Sheets, including pivot tables and VLOOKUP functions

FocusKPI is an equal opportunities employer.