Sales Operations Analyst

Ace Hardware Corporation; Oak Brook (IL); Hybrid; USD 66,000 - 75,000; Full time

Job summary

Emery Jensen is seeking a Sales Effectiveness Analyst to support sales systems, reporting, data management, and day-to-day operations. This onsite role will help enable sales leadership and field teams to operate efficiently and make informed decisions that drive performance.

You will administer Salesforce, build dashboards and reports, monitor data quality, compile monthly KPIs and territory data, manage leads and pipelines, and coordinate with sales leaders and admins.

Qualifications

• Bachelor's degree in Business, Analytics, or a related field.
• 2–4 years of sales operations, analytics, or CRM experience.
• Strong knowledge of Salesforce, reporting, and data governance.
• Proficiency in Excel; familiarity with Power BI preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Administer and support sales technology platforms, dashboards, reports, and user access.
• Prepare recurring sales reports and BI dashboards for leadership.
• Support data quality and governance across systems.
• Compile performance metrics and KPI summaries.
• Maintain opportunity records, leads, and territory data.
• Provide operational support for sales initiatives.

Skills

Salesforce

Power BI

Excel

SQL

CRM administration

Data analysis

Education

Bachelor's degree in Business or related field

Tools

Smartsheet

Job description

Sales Effectiveness Analyst (ONSITE)

WORK AUTHORIZATION: _ This position is not eligible for employment visa sponsorship now or in the future. _

In Office/Remote Opportunity:

We are located in Oak Brook, IL, however our work arrangement will 4 days in the office, 1 day remote for the foreseeable future.

About This Role

Internally known as the Sales Effectiveness Analyst you are responsible for providing operational, analytical, and administrative support for sales systems, reporting, data management, and sales processes by maintaining Salesforce, producing performance reporting, ensuring data accuracy, and supporting day-to-day sales operations activities. The primary objective of this role is to enable sales leadership and field teams to operate efficiently and make informed business decisions that support organizational goals and sales performance.

What You’ll Do

• Administer and support sales technology platforms by maintaining Salesforce data, dashboards, reports, user access, and system documentation while assisting with testing, troubleshooting, and user support activities.
• Prepare recurring sales reports and business intelligence by gathering, organizing, validating, and distributing sales performance data, dashboards, and scorecards for leadership and field teams.
• Support data quality and governance efforts by monitoring sales data, identifying inconsistencies, researching discrepancies, and coordinating corrective actions across systems.
• Compile performance metrics and strategic reporting by producing monthly WIG reporting, scoreboards, KPI summaries, and category performance analyses that support leadership reviews and planning discussions.
• Execute lead management and pipeline support activities by maintaining opportunity records, monitoring lead-assignment workflows, supporting conversion-tracking programs, and ensuring data is current and complete within Salesforce.
• Maintain territory and account assignment data by updating territory maps, account ownership records, and related sales coverage information as directed by leadership.
• Provide operational and administrative support for sales initiatives by coordinating logistics, gathering data, preparing reports and presentations, supporting travel arrangements, and assisting with the execution of market blitzes, meetings, and program rollouts.
• Deliver end-user support and operational coordination by responding to system questions, assisting with Salesforce Office Hours, documenting business requirements, testing enhancements, and coordinating with sales leaders, enablement partners, and Salesforce administrators.

Who You Are

• Bachelor’s degree in Business, Analytics, Information Systems, Sales Operations, or a related field; equivalent experience may be considered
• 2–4 years of experience in sales operations, sales analytics, CRM administration, business analysis, or a related support function
• Experience supporting a field sales organization and working with CRM or sales technology platforms preferred.
• Working knowledge of sales operations, CRM administration, sales reporting, and pipeline management.
• Understanding of sales performance metrics, KPIs, forecasting, lead management, and territory administration.
• Knowledge of data governance, data quality management, and reporting best practices.
• Proficiency in Salesforce.com administration and reporting.
• Advanced Microsoft Excel skills, including data analysis and reporting.
• Experience with Power BI or other business intelligence/reporting tools preferred.
• Familiarity with Microsoft 365 applications, workflow automation, and system integrations.
• SQL, Smartsheet integration, or reporting automation experience is a plus
• Strong analytical and problem-solving skills.
• High attention to detail and commitment to data accuracy
• Ability to organize and prioritize multiple assignments in a fast-paced environment.
• Ability to interpret data and communicate findings clearly to business stakeholders.
• Strong customer service orientation and ability to support end users effectively.
• Effective written, verbal, and interpersonal communication skills.
• Ability to work independently on routine assignments while operating under direction from a supervisor.
• Strong organizational discipline and follow-through on recurring reporting and operational responsibilities.
• Continuous learning mindset with interest in sales technology, analytics, and process improvement.
• Ability to collaborate effectively with sales leaders, field teams, Salesforce administrators, and cross-functional partners.

Compensation Details:

$66000 - $75000

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Emery Jensen is different. These things are important to us. They represent our commitment to the company, our employees, our retailers and our brand.

In addition to providing our employees a great culture, Emery Jensen also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year and annual discretionary contribution (once eligibility requirements have been met). Over the past 3 years, company contributions (matching & discretionary) for fully eligible employees have averaged 6.6% of total eligible compensation.
• Incent