Sales Operations Analyst

ACE Hardware; Oak Brook (IL); Hybrid; USD 66,000 - 75,000; Full time

Benefits offered by this job

Incentive opportunities

401(k) retirement plan with match

Health, dental, vision, disability

Vacation and holidays

Company car and travel support

Tuition assistance / development

Employee discounts

Job summary

Emery Jensen Distribution in Oak Brook, IL is seeking a Sales Effectiveness Analyst (onsite with some remote work). You will manage Salesforce data, dashboards, and recurring reports to drive sales performance and governance. The role supports field teams, lead management, territory data, and end-user training.

You should have 2–4 years in sales operations, strong Excel/Salesforce skills, and BI experience (Power BI). The position offers a hybrid schedule and competitive compensation.

Qualifications

• Bachelor’s degree or equivalent experience in business/analytics/IS.
• 2–4 years in sales operations, analytics, CRM administration, or related support.
• Experience supporting a field sales org and with CRM platforms preferred.
• Strong knowledge of sales ops, reporting, pipeline management.

Responsibilities

• Administer and support sales tech platforms including Salesforce data, dashboards, reports, and access.
• Prepare recurring sales reports and BI dashboards for leadership and field teams.
• Support data quality and governance; monitor data and coordinate corrections.
• Produce monthly WIG reports, KPI summaries, and category performance analyses.
• Maintain opportunity records, lead workflows, and pipeline tracking in Salesforce.
• Update territory maps and account ownership data per leadership directions.
• Coordinate logistics, prepare reports/presentations, and assist with market blitzes and meetings.
• Provide end-user support and coordinate with sales leaders and Salesforce admins.

Skills

Salesforce Admin

Power BI

Advanced Excel

SQL

Smartsheet

CRM administration

Data reporting

Data quality

Data governance

Stakeholder comms

Education

Bachelor’s degree in Business / Analytics / IS

Tools

Salesforce

Power BI

Smartsheet

Microsoft 365

Job description

Sales Effectiveness Analyst (ONSITE)

Work Authorization:

This position is not eligible for employment visa sponsorship now or in the future.

In Office/Remote Opportunity

We are located in Oak Brook, IL, however our work arrangement will be 4 days in the office, 1 day remote for the foreseeable future.

About This Role

Internally known as the Sales Effectiveness Analyst you are responsible for providing operational, analytical, and administrative support for sales systems, reporting, data management, and sales processes by maintaining Salesforce, producing performance reporting, ensuring data accuracy, and supporting day-to-day sales operations activities. The primary objective of this role is to enable sales leadership and field teams to operate efficiently and make informed business decisions that support organizational goals and sales performance.

What You'll Do

• Administer and support sales technology platforms by maintaining Salesforce data, dashboards, reports, user access, and system documentation while assisting with testing, troubleshooting, and user support activities.
• Prepare recurring sales reports and business intelligence by gathering, organizing, validating, and distributing sales performance data, dashboards, and scorecards for leadership and field teams.
• Support data quality and governance efforts by monitoring sales data, identifying inconsistencies, researching discrepancies, and coordinating corrective actions across systems.
• Compile performance metrics and strategic reporting by producing monthly WIG reporting, scoreboards, KPI summaries, and category performance analyses that support leadership reviews and planning discussions.
• Execute lead management and pipeline support activities by maintaining opportunity records, monitoring lead-assignment workflows, supporting conversion-tracking programs, and ensuring data is current and complete within Salesforce.
• Maintain territory and account assignment data by updating territory maps, account ownership records, and related sales coverage information as directed by leadership.
• Provide operational and administrative support for sales initiatives by coordinating logistics, gathering data, preparing reports and presentations, supporting travel arrangements, and assisting with the execution of market blitzes, meetings, and program rollouts.
• Deliver end-user support and operational coordination by responding to system questions, assisting with Salesforce Office Hours, documenting business requirements, testing enhancements, and coordinating with sales leaders, enablement partners, and Salesforce administrators.

Who You Are

• Bachelor’s degree in Business, Analytics, Information Systems, Sales Operations, or a related field; equivalent experience may be considered
• 2–4 years of experience in sales operations, sales analytics, CRM administration, business analysis, or a related support function
• Experience supporting a field sales organization and working with CRM or sales technology platforms preferred.
• Working knowledge of sales operations, CRM administration, sales reporting, and pipeline management.
• Understanding of sales performance metrics, KPIs, forecasting, lead management, and territory administration.
• Knowledge of data governance, data quality management, and reporting best practices.
• Proficiency in Salesforce.com administration and reporting.
• Advanced Microsoft Excel skills, including data analysis and reporting.
• Experience with Power BI or other business intelligence/reporting tools preferred.
• Familiarity with Microsoft 365 applications, workflow automation, and system integrations.
• SQL, Smartsheet integration, or reporting automation experience is a plus
• Strong analytical and problem-solving skills.
• High attention to detail and commitment to data accuracy
• Ability to organize and prioritize multiple assignments in a fast-paced environment.
• Ability to interpret data and communicate findings clearly to business stakeholders.
• Strong customer service orientation and ability to support end users effectively.
• Effective written, verbal, and interpersonal communication skills.
• Ability to work independently on routine assignments while operating under direction from a supervisor.
• Strong organizational discipline and follow-through on recurring reporting and operational responsibilities.
• Continuous learning mindset with interest in sales technology, analytics, and process improvement.
• Ability to collaborate effectively with sales leaders, field teams, Salesforce administrators, and cross-functional partners.

Compensation Details

$66000 - $75000

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Emery Jensen is different. These things are important to us. They represent our commitment to the company, our employees, our retailers and our brand.

In addition to providing our employees a great culture, Emery Jensen also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive opportunities, based on role/grade level (rapid company growth over the past 2 years resulted in incentives being paid out above 116.96% of your target opportunity!)

• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year, in addition to an annual discretionary contribution (once eligibility requirements have been met). Over the past five years, company contributions (matching & discretionary) for fully eligible employees have averaged 6.6% of total compensation.

• Comprehensive health coverage (medical, dental, vision and disability - up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents

• 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire

• Company Car, phone and fuel card are provided for field-based positions

• Your career at Emery Jensen is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities - and we support our employees in doing the same by offering an annual Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children's Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation

• Emery Jensen invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review

• We know the work environment matters. That's why we hold frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales

• We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more!

• Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more

• Birth/Adoption bonding paid time off

• Adoption cost reimbursement

• Employee Assistance Program (EAP) - access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events

• Identity theft protection

* Benefits are provided in compliance with applicable policies.

We want to hear from you!
Emery Jensen delivers wholesale products and best-in-class service to independent retailers in the Pro Lumber Yards, Home Centers, Paint, Hardware Stores, Decorating Stores, and E-retailer space. Our goal is to support sustainable and profitable growth for our customers by offering the broadest assortments, best pricing, and most knowledgeable team. We have national scale, a regional focus and the commitment to serve our customers and support each other. Come find out why a career with Emery Jensen is right for you.

Equal Opportunity Employer

Equal Opportunity Employer
Emery Jensen is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of the current opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Emery Jensen Distribution position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Emery Jensen Distribution reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.