Sales & Operations Advisor — Customer Experience Lead

DriveTime; Winston-Salem (NC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(K) matching

Life insurance

Job summary

DriveTime is seeking a customer-focused team member to support sales and dealership operations. You will greet customers, present vehicle features and financing basics, and help move customers through the buying journey.

You will follow up on inquiries, schedule appointments, and collaborate with sales and management to meet dealership goals. This role emphasizes teamwork, flexibility, and strong communication in a fast-paced environment.

Qualifications

• High School diploma or GED required; higher education preferred.
• 1–3 years in hospitality, sales or retail with a customer-facing environment.
• Ability to pass background and drug screening; valid driver's license.

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing, presenting features, pricing, and financing basics.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships.
• Schedule appointments and maintain consistent communication via phone, text, and email.
• Support the sales team with test drives, vehicle presentations, and follow-up activities.

Skills

Customer service

Sales support

Communication

Teamwork

Education

High School diploma or GED

Associate or bachelor preferred

Tools

CRM systems

Dealership software

Job description

DriveTime is seeking a customer-focused team member to support sales and dealership operations. You will greet customers, present vehicle features and financing basics, and help move customers through the buying journey.

You will follow up on inquiries, schedule appointments, and collaborate with sales and management to meet dealership goals. This role emphasizes teamwork, flexibility, and strong communication in a fast-paced environment.