Sales Operations Administrator

EBSCO Information Services; Bismarck (ND); Remote; USD 48,000 - 70,000; Full time

Job summary

A leading research services provider is seeking a Sales Operations Specialist to support their sales team with key administrative tasks. This position focuses on streamlining the Order-to-Cash process, ensuring timely contract management, and collaborating with internal teams. Ideal candidates will have 3+ years in sales operations, strong organizational skills, and familiarity with contract tools like DocuSign. This role supports a flexible, remote working model.

Benefits

Medical, Dental, Vision, Life and Disability Insurance

Retirement Savings Plan

Paid Parental Leave

Holidays and Paid Time Off

Qualifications

• 3+ years of experience in sales operations or related administrative functions.
• Familiarity with order-to-cash processes.
• Ability to work independently in a remote environment.

Responsibilities

• Support the sales team by managing administrative tasks.
• Facilitate contract workflows using DocuSign.
• Maintain accurate records of customer information.

Skills

Organizational skills

Communication skills

Detail-oriented

Analytical skills

Proactive

Tools

DocuSign

CRM systems

Job description

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission.

Your Opportunity

As a Sales Operations Specialist, your primary responsibility is to support the sales team with a focus on key administrative tasks across the full Order-to-Cash process. You will play a vital role in streamlining and facilitating sales support functions, including contract processing through DocuSign, coordination of paperwork with channel partners, and cash closeout activities with Windsor. This role ensures the sales team is fully supported in all administrative aspects of the sales cycle so they can focus on revenue-generating activities.

This remote position is U.S.-based only (excluding U.S. territories).

What You'll Do

• Support the sales team by managing and coordinating administrative tasks throughout the Order-to-Cash process
• Facilitate contract workflows using DocuSign and ensure timely completion of documentation
• Manage required paperwork and communication with channel partners to ensure alignment and accuracy
• Assist with internal processes related to cash closeout in collaboration with Windsor
• Maintain accurate and timely records of customer information, contracts, and sales documentation using EBSCO’s tools and systems
• Coordinate with internal stakeholders to support customized product offerings and pricing setup
• Collaborate with sales, marketing, and customer satisfaction teams to ensure seamless support across departments
• Manage the entry of channel partner sales orders and ensure accuracy by resolving questions or discrepancies through proactive communication and cross-functional collaboration
• Use internal systems and platforms effectively to track progress and ensure data integrity
• Stay informed on internal process changes and provide feedback for continuous improvement in sales operations

Your Team

You will be welcomed as a key member of the Sales Operations team and work closely with about 25 Medical Sales team members as well as the broader Sales and Marketing departments. You will also interact with our channel partners. Our team values flexibility and work-life balance, and we are committed to providing ample resources, training, and support for your success and career growth at EIS.

About You

• 3+ years of experience in sales operations, sales support, customer service, or related administrative functions
• Strong organizational skills with the ability to manage multiple tasks and deadlines
• Familiarity with contract management tools (e.g., DocuSign) and CRM systems
• Strong communication and collaboration skills
• Detail-oriented and analytical, with a commitment to accuracy and process improvement
• Able to work independently and cross-functionally in a remote environment

What Sets You Apart

• Experience supporting sales teams in a B2B or SaaS environment
• Knowledge of order-to-cash processes and related systems
• Proactive, resourceful, and committed to team success

Pay Range

USD $48,975.00 - USD $69,965.00 /Yr.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

EBSCO provides a generous benefits program including:

• Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
• Retirement Savings Plan
• Paid Parental Leave
• Holidays and Paid Time Off (PTO)
• Mentoring program

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

EEO Statement

EBSCO is an equal opportunity employer and welcomes applications from diverse candidates.