Sales Operation Manager

Wurth Industry North America; Roanoke (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Maternity/Paternal leave

Tuition reimbursement eligible

Health benefits and programs

401(k)

Paid Time Off

10 paid holidays

Job summary

Wurth Industry North America is seeking a Sales Operations Manager to drive sales productivity by equipping the team with tools, training, and resources. You will partner with sales leadership, marketing, and product teams to optimize processes and performance.

Responsibilities include building KPI dashboards, managing CRM, overseeing E&O inventory, and leading a multidisciplinary team. The role demands strategic thinking and data-driven decision making to scale programs across regions.

Qualifications

• Bachelor’s degree or higher in Business Administration, Sales, Marketing, or related field.
• 5+ years in a sales-related role with at least 2 years in sales operations or enablement.
• Proven experience developing and executing sales enablement strategies.
• Familiarity with CRM systems (e.g., Salesforce) and sales enablement tools.
• Strong understanding of sales processes and methodologies.

Responsibilities

• Create and manage KPI dashboards for Sales and Sales Operations.
• Lead E&O inventory prevention and resolution initiatives.
• Manage CRM training, reporting, and optimization.
• Oversee staff hiring, performance reviews, and budget processes.
• Drive adoption of new processes, tools, and methodologies across regions.

Skills

Leadership and people management

Sales process & methodologies

Cross-functional collaboration

Data-driven decision making

Excellent communication

Analytical & critical thinking

Problem solving

Organization & time management

Strategic planning

Education

Bachelor’s degree in Business Administration, Sales, Marketing, or related field

Tools

Salesforce (CRM)

Microsoft Office Suite

SAP

Job description

POSITION SUMMARY

The Sales Operations Manager is responsible for developing and executing a strategy that enables the sales team with the tools, training, and resources needed to succeed. This role focuses on improving sales effectiveness, tracking performance metrics, and aligning the sales process with organizational goals. The manager collaborates closely with sales leadership, marketing, and product teams to drive sales productivity and support revenue growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create and manage Excess & Obsolete (E&O) inventory reports
• Lead Excess & Obsolete inventory prevention and resolution initiatives
• Manage internal scrap process and reporting
• Create and track Key Performance Indicators (KPIs) for Sales and the Sales Operations team.
• Manage customer surcharge calculations and processes.
• Conduct customer potential analysis.
• Manage relationship and projects with BI team as it relates to Sales Operations, Sales KPI/Dashboards, and other sales related needs.
• Manage Customer Relationship Management (CRM) software, including training, reporting, and optimization.
• Manages and Directs work of functional team, including hiring, corrective action, performance appraisals and pay review, budget and processes.
• Ability to lead and motivate a large team, manage performance, and foster a collaborative and productive work environment in accordance to Wurth basic principles.
• Implement training programs to ensure staff are equipped with necessary skills and knowledge, including new employee onboarding.
• Manage workforce planning, staffing, and labor relations to meet operational requirements.
• Use data-driven insights to support decision-making and process refinement.
• Foster a culture of learning and innovation within the sales team.
• Drive adoption of new processes, tools, and methodologies to improve overall sales effectiveness.
• Scale programs across teams and regions to ensure consistent support and success.
• All other duties as assigned.

EDUCATION, QUALIFICATIONS, SKILLS & ABILITIES

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• 5+ years of experience in a sales-related role, with at least 2 years of experience in a sales operations or enablement capacity.
• Proven experience in developing and executing sales enablement strategies.
• Familiarity with CRM systems (e.g., Salesforce) and sales enablement tools.
• Strong understanding of sales processes and methodologies.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Organizational skills to ensure good time management and timely progression through projects.
• Ability to prioritize duties and manage work requests coming from various sources.
• Strong attention to detail to ensure accuracy of work products.
• Knowledge of SAP a plus.
• Sales and customer service (internal/external) focus.
• Understands big picture company goals and how they are supported by individual success.
• Positive attitude and enthusiasm.
• Strong work ethic and drive for success.
• Strong orientation towards teamwork and flexibility towards changing business needs.
• Ability to work cross functionally to achieve required goals.
• Strong analytical and critical thinking skills.
• Advanced judgement and decision-making skills

The Würth Difference:

• Proactive supply chain solutions customized to your business, your industry
• Industrial products and services delivered with prompt, personal attention
• Inventory management solutions that keep your production line moving smoothly
• Complete program support from initial design, to implementation, training, to ongoing analysis

Why Würth:

• Maternity/Paternal leave after 1 year of service
• Tuition Reimbursement eligible after 1 year of service
• Health benefits and programs - medical, vision, dental, life insurance and more
• Additional benefits 401(k), short term disability, long term disability
• Paid Time Off, accrued per pay period, additional day earned per year of service
• 10 paid holidays

EEOC STATEMENT:

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.