Sales Office Coordinator

Buckner International; San Angelo (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Buckner Retirement Services in Texas seeks a Sales Office Coordinator to drive move-in activity and sales through tours, lead management, and community outreach. The role requires coordinating with marketing and operations to deliver exceptional service to residents and families.

The ideal candidate will have a bachelor’s degree in communications or related field, 1–3 years in admissions or sales, and strong Microsoft Office skills. Evening/weekend work may be necessary to meet business needs.

Qualifications

• Bachelor’s degree in communications, marketing, or related fields required.
• 1–3 years in hospital or retirement community admissions or related PR, sales, or marketing preferred.
• High proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Evening and weekend work may be required to meet business needs.
• Professional level English (spoken, reading, writing) required.
• Strong diplomacy and ability to build relationships with peers and external colleagues.

Responsibilities

• Effectively communicate retirement programs and increase sales to meet goals; prospect via various contacts and programs.
• Conduct community tours for prospective residents; coordinate with Sales Counselor, Marketing Director, and Executive Director.
• Respond to inquiries; maintain inquiry files; arrange tours and follow up; flexible schedule including after-hours visits.
• Coordinate move-in projects with departments and contractors to meet deadlines.
• Notify Marketing and Sales Director of delays or concerns and resolve issues for customer satisfaction.
• Process admission documents accurately and in line with policies; oversee complete move-in process.
• Assist with on-site special events for prospects and new members.
• Support outreach through speaking engagements at churches and community events to communicate programs.
• Develop and maintain referral networks with area resources and residents; keep monthly contact with sources.
• Monitor and report Lead Management metrics to Independent Marketing Director by deadlines.

Skills

Communication skills

Sales coordination

Microsoft Office

Customer service

Education

Bachelor’s degree in communications, marketing, or related field

Tools

Microsoft Office

Job description

We are seeking a Sales Office Coordinator to join our community who is committed to delivering outstanding service to our residents. As a Sales Office Coordinator, you will impact the lives of our members and residents through coordinating move-in activities. Join our team and inspire happiness in the lives of others!

What You’ll Do:

• Effectively communicate the community’s retirement programs; increase sales to meet established goals and prospect lead base by using a variety of contacts including but not limited to: Baptist Retirement Community residents, in-house events and seminars, and other community programs.
• Conduct community tours for future residents and other visitors; communicate with Sales Counselor, Director of Marketing/Sales, Executive Director, and other team members to assist with community openings and transfer needs within Independent Living.
• Respond to computer generated, telephone inquiries about community and admission requirements; maintain accurate and complete inquiry files in the Marketing and Lead Management Program; and contact prospects by telephone or correspondence to arrange tours or follow up for future admissions. Conduct tours on a flexible schedule, often meeting prospects outside regular business hours that are convenient for them.
• Manage move-in projects by coordinating with other departments and contractors to deliver expected results and project completion in assigned deadlines.
• Notify Director of Marketing and Sales of any delays or concerns regarding the move-in process and react quickly to resolve business issues that meet customer expectations.
• Complete, review, and obtain appropriate signatures and process admission documents accurately and completely in accordance with company policies and procedures; oversee, monitor and expedite the complete move-in process.
• Assist with special events for prospects, new members, and community organizations on-site.
• Cultivate and maintain on-going schedule of speaking engagements and presentations at local churches, community affairs, and trade or health fairs off-site for the purpose of communicating community programs and residential life.
• Assist with outreach visits to area resources that will provide immediate and future sales for the community; develop and maintain referral databases from area resources and residents; develop and maintain monthly contact with these referral sources.
• Monitor, evaluate, and provide accurate Lead Management reports to the Independent Marketing Director according to established deadlines.

What You’ll Bring:

• Bachelor’s degree in communications, marketing, or other related fields of study required.
• A minimum of 1-3 years prior related experience with hospital or retirement community admissions is preferred. Prior related experience in public relations, sales, or marketing is preferred.
• High level of proficiency in the Microsoft Office Suite (Word, Excel, Power Point, and Outlook) required. Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications.
• Position is required to work nights and weekends as needed to meet business needs.
• Demonstrate professional-level proficiency to speak, read, and write English.
• A strong sense of diplomacy and demonstrated success in developing strong collaborative relationships with organizational peers and outside colleagues is required.
• Ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all applicable laws. Must provide proof of liability insurance and meet eligibility requirements under Buckner’s insurance policy. Must be able to rent vehicles both domestically and internationally using required documentation. Must be at least 21 years of age to drive on behalf of Buckner.

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

About Buckner Retirement Services:

Buckner Retirement Services comprises a network of senior living communities across Texas. As a not-for-profit, faith-based organization with over 60 years of experience, we’re dedicated to providing exceptional care. Recognized as a Great Place to Work at all our locations, we offer rewarding opportunities for those passionate about working with seniors. If you’re seeking a career in the senior living field, consider joining us at Buckner, where our purpose sets us apart. Buckner is an Equal Opportunity Employer.

The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.