Sales Office Administrator / Supervisor

84 Lumber; Mount Airy (MD); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Monthly performance incentives

Paid Time Off

Medical, dental and vision insurance

Holiday pay

Flexible Spending Accounts

Annual profit sharing and 401(k) with…

Discounts on building materials

Job summary

84 Lumber is seeking a Sales Office Administrator/Supervisor for the Mount Airy store to support sales staff and customers. You will help manage customer inquiries, process orders, and assist with back-office tasks including billing and AR management.

The role is full-time and located at the store, with a strong emphasis on teamwork, accuracy, and timely delivery. Competitive pay and a comprehensive benefits package are offered.

Qualifications

• Proven ability to supervise sales support staff and coordinate orders.
• Experience with billing, AR and credit control is preferred.
• Strong customer service and communication skills essential.

Responsibilities

• Enforces organizational sales directives to the sales support staff.
• Works closely with the store manager and assigns salesman/accounts to coordinators at store.
• Ensures adherence to customer order process policies.
• Reviews all sales orders for accuracy, appropriate documentation, and clearance.
• Oversees the preparation of sales quotes and processes customer orders.
• Responds to internal and external audit requests, subsequently preparing audit packages.
• Serves as a liaison between the sales and operations departments to ensure timely order fulfillment.
• Monitors and tracks order processing procedures, implementing improvements when necessary.
• Field phone calls from salesmen and customers to schedule orders
• Coordinate releasing the orders in the system to be delivered
• Check and verify accuracy of billing and manage outstanding AR balance as needed
• Provide detailed updates on shipments, tracking data, and remaining deliveries
• Direct order entry/processing to ensure efficient processing
• Oversee coordinators' support for pricing information and inquiries

Skills

Customer service

Team leadership

Communication

Detail oriented

Invoicing / AR

Sourcing materials

Mentoring

Organizational skills

Education

High school diploma or GED

Bachelor's in Business Administration/Management

Job description

Overview

Are you ready to build a rewarding and lifelong career? Do you thrive in a team environment that challenges you to be your best? Join 84 Lumber, a family-owned company founded on growth, stability, and the mindset that “nothing is impossible.”84 Lumber is hiring immediately and has the perfect career opportunity for you!

$60,000yr

WHO IS 84?

84 Lumber is the nation’s largest privately held supplier of building materials, manufactured components and industry-leading services for residential and commercial construction. With over 320 facilities in 34 states and plans for even more locations, your opportunities for growth within the company are endless. If you invest in yourself, we will invest in you!

COMPREHENSIVE BENEFITS PACKAGE:

We offer all the benefits you expect from an industry leader, including:

• Monthly performance incentives
• Paid Time Off (PTO), sick and personal days
• Medical, dental and vision insurance
• Holiday pay
• Flexible Spending Accounts (FSA) for medical and dependent care
• Annual profit sharing and 401(k) with employer match (based on company profits)
• Discounts on building materials and other retail partnerships

RECOGNITION & AWARDS:

84 Lumber is proud to be recognized as one of America's:

• Most Patriotic Companies by Newsweek, 2026
• Most Trustworthy Companies by Newsweek, 2026
• Largest Family Businesses by Forbes, 2026
• Top Private Companies by Forbes, 2025
• Best Large Employers by Forbes, 2025

The Sales Office Administrator/Supervisor is responsible for assisting salespeople in managing their customer accounts. This position is also responsible for assisting the store’s customers by addressing inquiries and resolving complaints. This position will also assist in ordering and processing materials as well as assist with back charging.

Responsibilities

• Enforces organizational sales directives to the sales support staff.
• Works closely with the store manager and assign salesman/accounts to coordinators at store
• Ensures adherence to customer order process policies.
• Reviews all sales orders for accuracy, appropriate documentation, and clearance.
• Oversees the preparation of sales quotes and processes customer orders.
• Responds to internal and external audit requests, subsequently preparing audit packages.
• Serves as a liaison between the sales and operations departments to ensure that customer orders are processed and fulfilled accurately and in a timely manner.
• Monitors and tracks the performance of order processing procedures, implementing improvements when necessary.
• Field phone call from salesmen and customers to schedule orders
• Works as liaison between sales and customers, providing updates on delivery and schedules
• Coordinate releasing the orders in the system to be delivered
• Check and verify accuracy of billing and manage outstanding AR balance as needed
• Manage filing and organization of all paperwork (special orders, stock receiving, AR billing etc.)
• Facilitate the resolution of problems and issues whether with customers, vendors, etc.
• Provide detailed updates on shipments, tracking data, ship-to-date counts and remaining deliveries
• Direct order entry/processing, ensuring orders get processed in a correct and efficient manner
• Oversee the coordinators support sales and customers with pricing information and other inquiries

Supervisory Responsibility

This position supervises employees engaged in sales support services.

Work Environment

This position is located at the store; it can involve working outdoors or being exposed to wet, humid, extremely weather conditions depending on location.

Physical Demands

This position involves constantly being on one’s feet, interacting with customers, and occasionally lifting objects up to 80 pounds

Position Type/Expected Hours of Work

This is a full-time position. Hours of work depends on hours of operations, 48+ hours per week.

Qualifications

Additional Competencies

• Knowledge of the field's policies, procedures, and practices.
• Leads and directs the work of other employees.
• Strong customer/client orientation experience and verbal and written interpersonal communication skills
• Must be detail oriented
• Experience preferred with sourcing material
• Invoicing, Billing and/or Accounts Receivable experience preferred
• Ability to develop and mentor others
• Ability to foster teamwork
• Strong organizational skills

Required Education and Experience

High school diploma or general education degree (GED) with 5 or more years experience; Bachelors degree in Business Management, Business Administration, or related field preferred